Professional Services Manager II, Enterprise

Enterprise Professional Services Manager II

Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As a Professional Services Manager at Axon Enterprise, you will be a key player in driving both pre-sale and post-sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body-worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies. In this role, you will act as a Trusted Advisor, managing the deployment of Axon's products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines. Location: Based out of Axon Hub cities (Scottsdale, Seattle, Boston, NYC, Sterling, Atlanta)

Travel: Up to 75%

Reports to: Manager, Professional Services Direct Reports: 0

What You'll Do

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.

Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon's product suite, ensuring seamless integration and optimal use of our hardware and software solutions.

Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.

Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.

Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.

Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.

Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.

Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.

What You Bring

• BS/BA or equivalent knowledge and experience.
• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing and/or leading an Axon body-worn camera program.
• Understanding of software and hardware implementation, particularly in SaaS environments.
• Proficiency in Smartsheets or similar project management tools.
• In-depth knowledge of Axon products and digital evidence management systems is preferred.
• Experience working with corporate, retail, and security-based organizations.
• Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
• Ability to work independently and take ownership of projects while effectively collaborating across various teams.
• Willingness to travel throughout North America, with potential for international travel.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.