Service Operations Coordinator-MCL

Job-ID: 394466Category: Administration & Administrative OperationsLocation: Rochester, MN, United StatesSchedule: Full timePosted: 2026-10-27Hours / Pay Period: 80Benefits Eligible: YesRemote worker: Flexibility of both remote and on-site workCompensation Detail: Education, experience and tenure may be considered along with internal equity when job offers are extended.; $85,467 - $128,252 /annuallyWeekend Schedule: Rotating on-call coverage on weekends and holidays. Approximately 1 in 8.Union Job: NoArea of Interest 1: Mayo Clinic LaboratoriesMarketing Category 1: BusinessMarketing Category 2: LaboratoryInternational Assignment: NoOvertime Rule: Salaried employee who does not receive overtime payThis is a hybrid position and must be located within 100 miles of the Rochester, MN campusPerforms a range of professional duties in support of MCL Global Logistics. Completes special projects as assigned by leadership. Tasked with business analysis on operational processes and implements service strategies. Responsible for the training and education of assigned Vendor/Operations teams and execution of new employee onboarding program. Charged with the implementation of curriculum and programing for staff and vendors. Organizes onsite events and meeting planning for Vendor/Operations teams. Actively involved in the mentoring and development of staff. Creates and maintains work unit process documentation. Works collaboratively with all areas of MCL to facilitate the creation of client and vendor end user materials. Travel is required up to 60% including but not limited to air and auto.This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.2-year commitment to the position is required.“During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.” QualificationsRequires a Bachelor’s degree and five years laboratory, reference lab, education or training experience. Master’s degree and prior experience in teaching and adult education is preferred.Additional Qualifications: Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision making and problem-solving ability. Adherence to MCL policies and procedures. Ability to function and work in a diverse work environment while providing direction, coaching, and education to field service staff. Excellent communication skills and be able to work closely with others is essential. Previous experience in logistics is preferred, but not required.Valid driver's license and acceptable driving record are required.About the organization Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.Equal OpportunityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. About the companyWhy Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits HighlightsMedical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.