Bilingual Front Desk - Lafayette Clinic - No Weekends

About Mountain View Pain Center

An outstanding opportunity to join Mountain View Pain Center, Arizona and Colorado's largest and only comprehensive pain management practice. Our collaborative, patient-centered approach ensures every patient receives coordinated care from a multidisciplinary team working together towards the goals of restoring function, improving quality of life, and promoting long-term wellness. At Mountain View Pain Center, we believe healing happens best when providers communicate, support one another, and place the patient experience at the center of everything we do.


Position Summary: Bilingual Front Desk Receptionist

The Front Desk Receptionist is the first impression of Mountain View Pain Center and plays a critical role in creating a welcoming, organized, and efficient patient experience. This role supports clinic operations by managing patient flow, scheduling appointments, coordinating care, and ensuring clear communication across departments.


You'll serve as a key point of contact for patients - both in person and over the phone, whether in English or Spanish - while maintaining accurate records, handling insurance information, and supporting smooth daily clinic operations.


What You'll Do

• Welcome patients and visitors with professionalism, warmth, and compassion
• Schedule, confirm, and reschedule patient appointments using clinic software systems
• Answer incoming calls and provide accurate, timely information to patients and callers
• Make outbound calls to reschedule appointments and meet minimum call attempt expectations
• Coordinate appointment transitions for patients with multiple same-day visits
• Facilitate Uber transportation for Personal Injury (PI) patients when needed
• Collect and verify insurance information and process payments as required
• Scan, upload, and maintain accurate patient documentation
• Communicate promptly and effectively with clinical and administrative teams
• Notify medical staff of patient arrivals and support patient flow throughout the clinic
• Maintain a clean, organized, and professional front reception area
• Support general administrative tasks as assigned

Minimum Experience & Qualifications

• High school diploma or equivalent, some college preferred
• Minimum 1 year experience as a receptionist in a fast paced environment
• Minimum 1 year experience with medical scheduling
• Strong customer service skills and patient-first mindset
• Proficient computer and typing skills
• Bilingual in Spanish and English required
• Access to reliable transportation

Compensation & Schedule

Pay Range: $17.00 - $1920.00 per hour
Job Type: Full-time
Work Location: Lafayette Clinic - 100% onsite/in-person


Hours:

• Monday-Thursday: 9:00 AM - 6:00PM
• Friday: 8:00 AM-1:00 PM

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability coverage
• Paid time off (PTO) plus paid holidays