Office Assistant

Overview Lakeview Village is a continuing care retirement community located in Lenexa, KS 66215. This role is for a full‑time Rehab Office Assistant who will supervise day‑to‑day activities in the outpatient department’s reception area, ensuring excellent customer service and a positive first impression for guests and visitors. Job Details Job Location: Lakeview Village, Lenexa, KS 66215. Position Type: Full Time. Job Shift: Day. Job Category: Clerical. Benefits Competitive pay Health, dental, and vision benefits Retirement plan with employer match Employee Assistance Program Fitness center and pool Job Duties and Responsibilities Provide friendly, courteous, prompt, and informative service to customers of the outpatient department including residents, family members, employees, and visitors via telephone, in writing, and in person. Perform office tasks required for coordination of therapy services to ensure prompt and efficient delivery of service. Organize and track medical records for rehab clients to ensure timely skilled documentation and physician orders. Complete billing paperwork as needed for therapy clients, scan and attach billing and therapy documentation to EMR in accordance with established procedure. Assist with PartB SNF processes for physician orders, contacting DPOAs and obtaining signatures on required billing paperwork and discharge notification forms. Work closely with billing coordinators for insurance verification and active billing. Assist with AOD scheduling for therapy staff to ensure proper treatment frequency and promote consistency for residents. Update and maintain written procedures for functions performed in the rehab department. Ensure that departmental mail is retrieved and delivered or forwarded appropriately. Prepare and compile a variety of data for OP, Medicare, and insurance billing as needed. Assist with distribution and collection of OP satisfaction surveys. Perform AOD task list functions to facilitate timely billing at the end of the month. Perform duties related to keeping the office and treatment areas clean and orderly, including updating logs for temperature checks and gathering laundry. Assist rehab staff with the transport of clients and equipment; may provide general assistance during treatment. Qualifications High School Diploma or GED (required). Two years of experience working in a rehab or medical office setting (preferred). Basic working knowledge of Microsoft Office Suite. Experience working with electronic medical records. Good communication skills, including effective reading, writing, speaking, and analytical skills, with a fluent understanding of English. Ability to exercise independent judgment and use creative problem‑solving skills. Empathetic approach to the elderly. Able to work in a team setting with residents, relatives, staff, and others. #J-18808-Ljbffr