Business Experience & Planning Advisor

Business Experience & Planning Advisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH. The Business Experience & Planning Advisor is responsible for shaping, advising on, and delivering high-impact communications that support the Technology Business Operations function and key Technology transformation initiatives. This role partners closely with Technology leadership, Engagement teams, Organizational Change Management (OCM), and Marketing Communications (Marcom) to translate complex technical and operational topics into clear, relevant, and actionable messaging for diverse audiences across the organization.

Key Responsibilities:

• Strategic Communications Partnership: Serve as the primary in-business communications advisor for the Technology Business Operations function, supporting major initiatives, transformation efforts, and key events.
• Content Development & Message Simplification: Simplify complex, technical, or competing messages into clear, concise, and focused content that helps employees understand priorities, changes, and required actions.
• Editorial Planning & Governance: Manage and maintain an integrated editorial calendar to streamline communications, reduce duplication, and ensure timely, coordinated, and actionable messaging across initiatives.
• Translation of Technical Content: Translate highly technical and operational topics into plain-language, business-relevant communications while preserving accuracy and intent.
• Cross-Functional Collaboration: Partner closely with Technology stakeholders, Engagement teams, OCM, and Marcom to align messaging strategies and deliver consistent communications using approved tools and channels.
• Best Practices & Advisory: Act as a subject matter expert in communications strategy, influencing and promoting best practices that support business objectives and enhance employee experience.
• Stakeholder Alignment & Influence: Collaborate with senior leaders and key decision-makers to drive cross-functional alignment, ensuring messaging is cohesive, relevant, and impactful.

Qualifications:

• Strong experience in communications, change management, or business operations within a technology-driven environment

• Proven ability to translate complex technical concepts into clear, engaging messaging for diverse audiences

• Excellent written, editing, and storytelling skills

• Experience managing editorial calendars and coordinating communications across multiple initiatives

• Strong stakeholder management and influencing skills, with the ability to work across all levels of the organization

• Familiarity with organizational change management principles and communication frameworks

• Ability to prioritize and manage multiple competing demands in a fast-paced environment

• Experience supporting large-scale technology transformations or digital initiatives

• Background working with Marketing Communications or internal communications teams

• Knowledge of enterprise communication tools and channels

• Experience in financial services or regulated industries (if applicable)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.