Knowledge Management/Content Management Analyst

Job Responsibilities:

• Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
• Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
• Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.
• Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
• Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
• Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
• Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.
• Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
• Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
• Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.
• Help identify and communicate emerging trends across fragrance, beauty, personal care, home, retail, and social culture.

Skills:

• Strong organizational, analytical, and problem-solving skills with the ability to manage detailed information accurately.
• Working knowledge of knowledge management, document management, content governance, and information lifecycle principles.
• Experience using SharePoint, Microsoft Teams, content management systems, document repositories, or similar collaboration platforms.
• Understanding of metadata, taxonomy, naming conventions, search optimization, records retention, and content quality standards.
• Ability to create, maintain, and improve business documentation, including SOPs, job aids, process maps, FAQs, and training resources.
• Proficiency with Microsoft Office applications, especially Excel, PowerPoint, Word, and Outlook.
• Strong written and verbal communication skills, with the ability to translate complex information into clear, user-friendly guidance.
• High attention to detail and ability to prioritize multiple tasks, deadlines, and stakeholder needs.
• Ability to collaborate effectively with cross-functional teams, subject matter experts, and business users
• Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
• Familiarity with reporting, analytics, or dashboard tools such as Power BI.
• Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
• Experience working in a regulated, compliance-driven, or global business environment

Education/Experience:

• Bachelor’s degree in information management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.