Facility Services Associate

Job Description

Job Description

New York, New York, United States
On-site

Work Schedule: Monday to Friday, 7:30AM - 4:00PM

The Facility Services Associate delivers exceptional service by supporting a range of office operations and facilities functions. This versatile role includes assisting with mail and shipping operations, maintaining office supply and pantry inventory, setting up conference rooms, and providing light facilities support. The individual ensures the efficient operation of the workplace while upholding a professional image of the company.

The FSA may operate forklifts to support shipping and receiving and must have a valid driver's license for transportation tasks. Familiarity with hazardous chemical shipping is a plus but not required. This role also includes learning and using the S.A.P. inventory system to support inventory accuracy and supply chain operations.

In addition to these operational duties, the associate will regularly engage with employees and visitors to deliver outstanding customer service. Whether troubleshooting facilities issues, assisting with office moves, or supporting the business center, the Facility Services Associate plays a key role in creating a seamless, safe, and professional workplace experience.

The Impact You'll Make:

No matter whether an employee comes into the office for an individual project or a team meeting, you know what to do to make them feel they have everything they need to be successful. They will appreciate you quickly helping with maintenance requests, flexibility, and your professionalism that's beyond compare. When they know you genuinely care about the quality of their onsite work experience, you are operating at a level of excellence.

Assist with inventory and maintenance of furniture and equipment.
Perform light repairs and troubleshooting for facilities needs, or coordinate with outside vendors to resolve onsite issues.
Support office moves, and help set up meetings and events, including catering coordination.
Maintain inventory and supplies for copiers, printers, and fax machines.
Keep kitchens and copy rooms stocked, organized, and inventoried.
Perform light cleaning and tidying of offices and conference rooms.
Receive and sort incoming mail and parcels for the business center.
Provide business center support as needed, which may include: Copy/print services, Conference room setup, Backup coverage for reception

1+ year experience in office administration, retail, hospitality, or customer service.
A positive and professional attitude with a willingness to go above and beyond for our customers.
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
To be able to work both independently and in a team setting successfully.
The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google).
An ability to be bright, articulate, and neat in appearance.
Fork truck experience or knowledge preferred.
Familiarity with hazardous shipping procedures (not required, but a plus).
Experience with S.A.P. inventory systems or the ability to learn quickly.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$18—$22 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.  SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below:  Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.