Customer Service Representative

Compensation Range: $15.50 to $18.50 Hourly Location: 169-171 Ontario St, Cohoes, New York 12047 United States of America Customer Service Representative As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service. Your role will ensure that customers receive all the help they need on their journeys by inspecting and maintaining equipment, and assisting customers using up‑to‑date technology to dispatch and return equipment. Responsibilities Assist customers inside and outside a U‑Haul center with U‑Haul products and services. Use smartphone‑based U‑Scan technology to manage rentals and inventory. Move and hook up U‑Haul trucks and trailers. Clean and inspect equipment on the lot, checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U‑Haul upon employment). Drive a forklift (certification offered through U‑Haul upon employment). Perform other duties as assigned. Participate in ongoing continuous U‑Haul education through U‑Haul University. Minimum Qualifications Valid driver’s license and ability to maintain a good driving record. High school diploma or equivalent. Work Environment The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Employees may be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted). Benefits Career stability and opportunities for advancement Mindset App reimbursement Gym reimbursement program Health insurance and prescription plans, if eligible Paid holidays, vacation, and sick days, if eligible Life insurance MetLife auto and home insurance discounts Discounts on Apple products, Dell computers, cell phone plans, hotels, and more 401(k) savings plan Employee Stock Ownership Plan (ESOP) 24‑hour physician available for kids Dental and vision plans Business travel insurance Customer Service Representative EAP services Identity theft protection Critical illness/group accident insurance Cash Bonuses • $100 hiring bonus • $300 cash bonus upon completion of U‑Haul Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program at retail stores. Equal Employment Opportunity Statement U‑Haul holding company, and its family of companies including U‑Haul International, Inc. (“U‑Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U‑Haul will not hire or re‑hire individuals who use nicotine products. The states in which U‑Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis. #J-18808-Ljbffr