Customer Care Specialist

Job Description

Job Description

Customer Care Specialist

Location: Alexandria, VA – On-Site
Schedule: Monday–Friday, 7:30 AM–5:00 PM
Pay Range: $25.00–$30.00 per hour

Position Overview

The Customer Care Specialist I is an entry-level administrative and customer support role that provides assistance across multiple branch operations. This position will support customer communications, incoming calls, estimating, dispatch-related activities, and billing review while providing exceptional service to both customers and field technicians.

This is a versatile position designed to provide exposure to multiple areas of the business and opportunities for growth, including potential advancement into a Dispatch role. The ideal candidate is organized, detail-oriented, comfortable using computers, and able to communicate professionally in a fast-paced environment.

Key Responsibilities

• Answer incoming customer calls and direct inquiries to the appropriate team members.
• Communicate with customers regarding service requests, scheduling, and general inquiries.
• Support estimating activities and follow up on customer communications.
• Assist with dispatch-related responsibilities and communicate pending service needs to the appropriate team members.
• Accurately document customer information, service requests, and call details.
• Manage customer emails and other communications.
• Review completed work for billing accuracy and completeness.
• Provide administrative support across multiple branch functions.
• Handle multiple priorities while maintaining accuracy and professionalism.
• Learn and utilize company systems, Microsoft Office, and other software as needed.
• Work closely with customers, technicians, dispatchers, and branch management.
• Maintain a positive, proactive, and team-oriented approach.
• Support company policies, procedures, and customer service standards.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service, call center, administrative, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong computer skills and proficiency with Microsoft Office, including Outlook and Excel.
• Strong data entry and attention to detail.
• Ability to prioritize, multitask, and stay organized in a fast-paced environment.
• Ability to learn new systems and processes quickly.
• Experience in HVAC, plumbing, field service, dispatch, or a related industry is a plus but not required.

Benefits Include (but not limited to):

• Top pay for experience
• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days and holidays
• 401(k) retirement savings plan

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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