Regional Banker/Teller

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We foster an inclusive workplace culture where all employees feel respected and valued, and we work together each day to deliver the best experience for our customers. As a Regional Banker/Teller within PNC's Retail Branch organization, you will be based in Sarasota, FL covering branches in the area. Job Description Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet. Participates in proactive sales and service activities and identifies referral opportunities from a variety of customer interactions. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty. Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Customer Focused – Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with business objectives and activities to ensure compliance with PNC's Enterprise Risk Management Framework. Qualifications Preferred Skills : Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Work Experience: Requires 1+ years of related experience or product knowledge; no university degree required. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered. No degree, certifications, or licenses are required. Benefits PNC offers a comprehensive range of benefits: medical and prescription drug coverage with an HSAs, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC matching, pension and stock purchase plans, dependent care reimbursement, childcare/elder care backup, adoption, surrogacy, doula reimbursement, educational assistance programs, and a robust wellness program with financial incentives. Paid time off includes maternity and parental leave; up to 11 paid holidays; 9 occasional absence days; 15-25 vacation days depending on career level and service. Background Checks Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace and provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California residents are subject to the California Consumer Privacy Act. #J-18808-Ljbffr