Telecommunications Specialist

Job Title

Telecommunications Specialist

Job Description

Serves as Telecommunications Specialist with primary responsibilities as a technician managing worldwide voice infrastructure to include, soft phone and client applications. Serves as Telecommunications Specialist with primary responsibilities as a technician managing peripheral instruments or endpoints, local area networks, wide area networks, associated hardware and software. Provide support and services involving overall capabilities and operations of voice switching systems, including digital, analog and Voice over Internet Protocol (VoIP). Represents the Network and Telecommunications (NTS) Voices Services Branch Chief at inter-organizational meetings and conferences to investigate problems, establish procedures. Represents the Network and Telecommunications (NTS) Voices Services Branch Chief to provide technical information and advice for the Branch consistent with established policies and unit objectives. Serves as Primary NTS telephone control office (TCO), approving all installation and relocation requests for telephones and services. Analyzes system failure and other unusual system occurrences to isolate the source of the problem and determine whether the failure was caused by networks, software, hardware, or other factors. Initiates corrective action to restore operational service, including specified inter-trunk wide area backbone circuits. Maintains NTS CAIRS.net IP Discovery system, controlling and authorizing database changes in support of Enhanced 911 Emergency services.