Sr. System Administrator

Job Description

Job Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Sr. Systems Administrator to join our Information Technology  team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Sr. Systems Administrator

The Sr. Systems Administrator will be responsible for monitoring and supporting all components of desktop technology

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday 

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement 
• Paid Time Off, Wellness Days, and Sick Days
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Responsible for monitoring and supporting all components of desktop technology
• Responsible for the operation and maintenance of the hardware and the OS of all Windows-based workstations and servers
• Responsible for Infrastructure Support Tickets and as an escalation resource for the Help Desk Analysts

• Creates, maintains, and makes ongoing revisions to desktop-related processes, procedures, and documentation on software and hardware deployments, account administration, and helpdesk tasks 
• Develops and maintains a comprehensive set of Windows workstation and laptop images as well as thin client images to be used throughout all sites
• Develops and maintains scripts and utilizes desktop management solutions to create a more efficient environment
• Deploys, administers, and performance tunes workstation group policies related to system hardening procedures and policies
• Evaluates and recommends technologies that can improve and streamline existing processes
• Troubleshoots and provides solutions to hardware and software problems 
• Installs, upgrades, repairs, and removes hardware and software as necessary

• Provides training and mentorship for desktop technicians on technologies of multiple disciplines
• Manages VDI images, testing and rollout of new images and application related upgrades or updates
• Acts as project lead in large-scale enterprise-wide hardware and software rollout/migration projects. Plans the analysis, evaluation, testing, implementation, integration, and migration strategy for deployment. Defines and implements complicated technical solutions that satisfy business requirements and align with corporate, project, and budgetary objectives 
• Leads large, complex projects over long time frames, which may extend 6 to 18 months in length
• Monitors and supports application, database, and server backups
• Performs monthly application releases, updates and patching
• Troubleshoots and provides solutions to hardware and software problems and upgrade computer hardware and software as needed
• Maintains server operating systems and functional differences between operating system vendors and versions
• Administers, monitors, and maintains system for the Company in all environments 

• Assists system administration team with server provisioning using VMware virtual machine templates

• Supports the planning of and performance of disaster recovery
• Assists in projects as assigned by IT management 

• Complies with policies and procedures as required by compliance standards
• Performance tunes and reviews systems as appropriate

WHAT YOU MUST POSSESS

Must Have:

• High School Diploma required. Some college, preferred
• Certifications including: Comp TIA  A+, Server+, Security+, Network +
• Minimum of three years’ experience in a Systems Admin role encompassing the following:

• Experience in a helpdesk or service desk environment supporting over 500 users: IT administration with Microsoft Windows 10.
• PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred. 
• Active Directory
  • DNS/DHCP in a multi-site environment
  • Creation and administration of group policies to adhere to security standards and insurance of compliance standards 
  • Role Based Access Control
• VMware
  • Horizon VDI, VDEM and AppVolume
• Networking
  • General understanding of IP network and routing technologies
• Security Standards
  • CIS/DISA, PCI-DSS, SOC, HIPAA

• At least one year of experience with Windows 2012R2 or above

Additional Skills: 

• Ability to demonstrate a high level of professionalism and an ability to work well with a diverse workforce 
• Strong ability to prioritize work appropriately, be flexible and well organized 
• Exceptional analytical and problem-solving skills
• Ability to think out of the box and implement smart solutions to ever changing company needs 
• Excellent verbal and written communication skills 
• Excellent customer service skills 

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.