Financial Solutions Coordinator

Description

Position at loanDepot

Position Summary: 

Responsible for assisting with the development and implementation of financial solution programs for all National Joint Ventures customers. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Develops the financial solutions plan with emphasis on creating a coordinated, cost-effective, and collaborative framework for all National Joint Venture borrowers requiring assistance.
• Defines, implements, reviews, updates, monitors, and manages all KPI’s to ensure they align with the overall National Joint Venture strategy and annual objectives, are consistent, and promote a shared purpose across the National Joint Venture Channel and the enterprise.
• Identifies and implements sustainable process improvement initiatives and communicates those initiatives to internal teams and customers if applicable.
• Collaborates with both internal and external customers to create impactful solutions to address customer needs.
• Oversees maintenance of complete and accurate account records as well as monitor and track response times, repair times, and customer satisfaction rates.
• Provides an excellent customer experience for all clients and provides solutions for accomplishing their homeownership dreams through improved financial stability.
• Maintains compliance with various regulations associated with financial solutions.
• Performs other duties and projects as assigned.

Requirements:

• High School Degree or equivalent preferred and a minimum of four (4) + years’ experience working in the mortgage lending and credit analysis.
• Experience with complex mortgage tools, systems, and software required.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $17.31 and $23.80/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.