Front Desk Administrator

Front Desk Administrator

The Front Desk Administrator serves as the first point of contact for members, guests, and visitors.

This role is responsible for providing excellent customer service, managing front desk operations, assisting with member services, and ensuring a welcoming and professional environment. The ideal candidate is friendly, organized, detail-oriented, and able to multitask in a fast-paced hospitality setting.

Hours 8am-4pm Thurs Friday Saturday / Saturdays a must (Training 2 weeks PT 12pm- 4 pm M-T-W-F-Sat)

Salary: $22 per hour to start

Location: Treasure Island

Key Responsibilities:

• Greet members, guests, and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls and emails.
• Check members and guests in and verify memberships or reservations.
• Provide information about club amenities, events, policies, and services.
• Manage guest passes and maintain accurate visitor logs.
• Handle reservations for club facilities, events, and activities.
• Process payments, membership fees, and other transactions as needed.
• Maintain front desk area to ensure it is clean, organized, and presentable.
• Coordinate with club staff to ensure smooth daily operations.
• Assist with administrative tasks including filing, data entry, and scheduling.
• Address member or guest concerns and escalate issues when necessary.
• Support club events by assisting with check-in and guest coordination.

Qualifications:

• High school diploma or equivalent required.
• Previous front desk, receptionist, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic computer skills (Microsoft Office, email, scheduling systems).
• Professional appearance and positive attitude.
• Ability to work flexible hours, including weekends and holidays if needed.

Preferred Skills:

• Experience working in hospitality, country club, or resort environments.
• Cash handling and payment processing experience.
• Bilingual (Spanish/English) is a plus.

Work Environment:

• Fast-paced customer service environment.
• Interaction with members, guests, and club staff throughout the day.
• May require standing for extended periods.