Sr. Integrated Absence Specialist

Position Summary Set up and administer Leave of Absence, Voluntary Disability, Paid Family Leave, Short Term Disability and Long-Term Disability Claims in accordance with TRISTAR IC protocols. Duties and Responsibilities Can operate efficiently with minimum need for active supervision Exercises good judgment about when to ask for supervisory intervention or otherwise surface issues Can back up/fill in for the supervisor on many administrative tasks Acts as a mentor/trainer for other staff and is a technical resource Manages, tracks, and determines eligibility for all aspects of job protected leaves including federal, statutory, employer sponsored leaves (i.e. FMLA, CFRA, PDL, PLOA) Acts as a resource to clients and staff regarding the requirements and regulations of the above-mentioned leaves with company benefits and internal leave policies Follow established procedures and policies to administer disability/PFL claims in a timely and efficient manner. Coordinate coverage and administration of insured programs with the appropriate carrier. Establish and maintains rapport with clients and their employees to ensure customer service goals are met. Maintain and administer appropriate check cycle payments and procedures. Coordinate return to work efforts with claimant, provider, and client Answer all telephone claim calls from claimants, clients and carriers within 24 hours. Provide highest quality of customer service. Follow attendance policy: consistency in work schedule and punctuality. All other duties as assigned. Equipment Operated/Used Computer, 10-key, copier, printers, fax, postal meter, telephone switchboard and other office equipment. Qualifications Education/Experience: High school diploma or GED (minimum). One (1) year experience in administrative office environment (preferred). 5+ year prior Leave of Absence and/or related disability experience. Knowledge, Skills and Abilities: Must be organized and possess the ability to document files accurately. Must have a thorough understanding of Federal and Statutory regulations regarding FMLA, CFRA, and PDL. Ability to comprehend and integrate the above programs with VDI, STD, and VDI benefits. Computer proficient in Word, Excel, and Web applications. Ability to effectively communicate, both verbally and in writing, with employees, supervisors, and external providers using tact and diplomacy when expanding decisions. Ability to educate and counsel on sensitive and complex issues. Good planning and organization skills to multitask in a high volume and fast paced work environment. Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Comprehension of Disability Plan Documents, SOC and ERISA Guidelines. CPDM Preferred General Knowledge of Benefit Taxability. Other Qualifications: None Benefits Medical, Dental, Vision, Disability & Life Insurance 401(k) plan Paid time off Paid holiday Mental Effort a. Reasoning development: Follow one- or two-step instructions; routine, repetitive task. Carry out detail but uninvolved written or verbal instructions; deal with a few concrete variables. Follow written, verbal, or diagrammatic instructions; several concrete variables. Solve practical problems; variety of variables with limited standardization; interpret instructions. Logical or scientific thinking to solve problems; several abstract and concrete variables. Wide range of intellectual and practical problems; comprehend most obscure concepts. b. Mathematical development: Simple addition and subtraction; copying figures, counting, and recording. Add, subtract, multiply, and divide whole numbers. Arithmetic calculations involving fractions, decimals, and percentages. Arithmetic, algebraic, and geometric calculations. Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination. Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination; requires theoretical application. c. Language development: Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction. Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants. Ability to compose original correspondence, follow technical manuals, and have increased contact with people. Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data. Physical Effort a. Physical activity required to perform the job: Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light work: Exerting up to 20 pounds of force occasionally Exerting up to 10 pounds frequently Exerting a negligible amount of force constantly to move objects Medium work: Exerting up to 50 pounds of force occasionally Exerting up to 20 pounds of force frequently Exerting up to 10 pounds of force constantly to move objects Heavy work: Exerting up to 100 pounds of force occasionally Exerting up to 50 pounds of force frequently Exerting up to 20 pounds of force constantly to move objects Very heavy work: Exerting in excess of 100 pounds of force occasionally Exerting in excess of 50 pounds of force constantly to move objects Exerting in excess of 20 pounds of force constantly to move objects Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally) Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs, and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion. Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending legs and spine. Crawling: Moving about on hands and knees or hands and feet. Reaching: Extending hand(s) and arm(s) in any direction. Standing: Particularly for sustained periods of time. Walking: Moving about on foot to accomplish tasks, particularly for long distances. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward. Pulling: Using upper extremities to extent force in order to drag, haul, or tug objects in a sustained motion. Foot Motion: Using feet to push pedals. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles. Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Visual requirements necessary to perform the job: Far vision: clarity of vision at 20 feet or more. Near vision: clarity of vision at 20 feet or less. Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet. Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are. Color vision: ability to identify and distinguish colors. Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point. Working Conditions None specified. #J-18808-Ljbffr