Student position - Project Coordinator

About The Role We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve. Location: Austin, TX – In‑office, full‑time, entry‑level position. Key Responsibilities Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care. Bring a tech‑savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role. Hands‑on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments. Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled. Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process. Accurately document call outcomes and feedback for continuous process improvement. Requirements Patient, empathetic, and able to build rapport quickly over the phone. Strong attention to detail and ability to accurately document interactions. Ability to work independently and manage a flexible, on‑demand schedule. Previous experience in customer support, healthcare, or working with seniors is a plus. Tech‑savvy, comfortable with learning new tech and tools. Seniority Level Entry level Employment Type Full‑time Company Mission Join our mission at Sensi.AI. We are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. Our virtual assessment tool monitors seniors' health in their homes 24/7, delivering emergency alerts, actionable insights, and predictive analysis to enable proactive and effective care. #J-18808-Ljbffr Sensi.AI