Front Desk Associate
Roberts Communities
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. Schedule Requirement: This role requires regular weekend availability. Candidates must be available to work Saturdays, as Saturday shifts are a required part of the schedule. PERFORMANCE OBJECTIVES:Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions. Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately. Provide assistance and respond to queries via online chat to enhance customer experience. Report resort comments, suggestions, and complaints to the General Manager for timely resolution. Conduct seamless check-in and check-out processes, mana...Front Desk, Front Desk Associate, Customer Service, Property Management, Customer Experience, Associate, Hotel
Vacancy posted 3 days ago
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