Quality Coordinator

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What Will Your Job Look Like? The

Quality Coordinator

is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures. Location: 4100 Garden City Dr, Hyattsville, MD 20785. Pay: $22.00/hr What You’ll Do: Document, review, investigate, and follow up on all MetroAccess complaints

Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems

Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed

Triage issues, complaints, unusual trip circumstances, and determine appropriate action

Document all educations and actions taken in response to complaints

Notify Complainant of resolution and their appeal rights as necessary

Report all uncorrected or reoccurring service deficiencies to MTM Leadership

What You’ll need: High school diploma or G.E.D. equivalent

Minimum 1+ years customer service experience

Typing skills of 30 wpm

Even better if you have... Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze

Excellent communication skills, with an emphasis on grammar and spelling

Ability to tactfully question and obtain information

Demonstrated ability to handle multiple priorities

Excellent organizational and interpersonal skills

Superior problem-solving skills

Ability to maintain high level of confidentiality

What’s in it for you: Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.