Software Engineer II (Remote)

Job DescriptionSoftware Engineer II willplay a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help Inspira maintain operational excellence. This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams, and will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly. This role supports critical health benefits infrastructure such as HSA administration, banking integrations, and regulatory compliance. Support Software Engineer II work directly with production data involving real money movement, tax reporting, and multi-bank operations. Duties & Responsibilities:o Support Engineering and OperationsAbility to independently handle escalations end-to-end without manager interventionDemonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issuesTrack record of identifying recurring support patterns and proposing systemic improvementsCoach and mentor less experienced teammates on troubleshooting approaches and best practicesRespond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation effortsIdentify and route unresolved issues to the appropriate engineering or product teams for further actionLeverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standardso System Monitoring and Incident TriageMonitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issuesIdentify and escalate any anomalies or critical system alerts that require immediate attention Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues Ensure that critical alerts and operational failures are addressed by the relevant teams o Cross-Team Collaboration and LearningAct as a liaison between engineering support and delivery teams, translating support trends into actionable requirementsOwnership of runbook creation and maintenance, not just consumptionContribute to incident postmortems and driving follow-up action itemsPartner with engineering, product, treasury and operations teams to refine internal troubleshooting processes Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investmentsDocument troubleshooting procedures findings and contribute to knowledge-sharing efforts Identify patterns in support requests that could inform product or engineering improvements Actively participate in team discussions and process improvementsOther duties as assignedJob RequirementsEducation & Experience:2+ years of experience in software engineering or support engineering rolesStrong analytical and problem-solving skillsPractical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solvingBachelor’s degree in computer science or equivalent experienceTechnical Proficiency and Skills:Required Skills:Working understanding of jsTypeScript and ReactGit Version Control SystemDatabase (e.g. Postgres SQL)Cloud Platform (e.g. GCP)Excellent communication and teamwork skillsGreat attention to detail and organizational skillsWillingness to learn and adapt in a fast-paced environmentPreferred Skills:Familiarity with observability tools (Data Dog or similar)Understanding of GraphQLExperience with writing and maintaining technical documentationExperience with banking/payment APIs such as Plaid (or similar) Experience with Google BigQuery or similar data warehousing toolStrong sense of ownership and follow-throughPrior experience in a customer support or technical troubleshooting roleOther Requirements: Infrequent travel (10%)Ability to occasionally work overtime or after hoursProlonged periods of sitting at a desk and working on a computerJob DetailsJob Type: Full-timeCategory: Technology-First DollarSalaried: Salaried