IT Analyst

The City of Milpitas seeks an experienced Information Technology Analyst to support the department’s mission of delivering reliable, secure, and cost‑effective technology services. Responsibilities Assists with analyzing the growth needs of the City’s application server resources to ensure timely acquisition of required resources. Maintains expertise in city standard application server hardware, operating systems and software products. Participates in application server hardware and software acquisitions, installation, and maintenance. Provides technical support for operating system, application, emulation and database software. Provides systems administration, basic database administration and technical support for the City’s systems. Provides the security function, system backups and data recovery processes. Ensures client assistance and service requests are resolved within approved performance measures and service levels. Participates on project teams to ensure successful implementation of new systems or upgrades. Manages and prioritizes the IT helpdesk queue, troubleshooting and resolving hardware, software, and network issues for city staff. Administers and maintains city network infrastructure, including switches, firewalls, and wireless systems. Monitors security systems and event logs, responds to security incidents, and supports public safety systems used by the Police and Fire Departments. Develops, maintains, and supports custom scripts, automation, and minor application and web development projects for city departments. Assists the Information Technology Manager with hardware and software vendors for proper acquisition, installation, operation and maintenance of city application server resources. Establishes and evaluates backup strategy based on application requirements. Performs other related duties as assigned. Qualifications Education and Experience: Graduation from an accredited college or university with a Bachelor’s degree in Computer Science, Information Systems Management, or a closely related field. Four (4) years of increasingly responsible experience in the operation and administration of application server resources. Up to two (2) years of additional experience may substitute on a year‑for‑year basis for the college/university educational requirement. License/s: Valid California Driver’s License and satisfactory driving record. Desirable Experience: HP, Lenovo, or Dell Server Hardware installation and maintenance. An active Microsoft Certified: Azure Associate‑level or Microsoft 365 Associate‑level certification (or equivalent). Special Working Conditions Hours may include weekends and holidays. Incumbents must be able to travel to various locations within and outside of the City of Milpitas to fulfill job responsibilities. When driving on city business, maintenance of a valid California driver’s license and satisfactory driving record is required. Equal Opportunity Employer Statement In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer. #J-18808-Ljbffr