Case Manager

Job Description

Job Description

Case Manager 

Program: Family Resource Connection and Preservation Services (FRCPS)
Reports To: Becky Beddia
Employment Status: Full-time (approx. 40 hours/week)
Service Area: Berkeley, Charleston, and Dorchester counties. 

Position Summary

The Case Manager provides assessment and supportive case management services to children and families referred by the South Carolina Department of Social Services (SCDSS). The goal of Family Resource Connection and Preservation Services (FRCPS) is to strengthen families, address identified needs, and help prevent child abuse and neglect.

The Case Manager works primarily in families' homes and communities, partnering with parents, caregivers, and service providers to connect families with the supports they need. Our work is guided by Windwood Family Services' core values of safety, respect, and community.

Key ResponsibilitiesAssessment and Service Planning

• Complete timely, strengths-based assessments of the needs, safety, and protective factors of children and families referred by SCDSS.
• Develop individualized service plans with families that identify goals, supports, and measurable next steps.

Supportive Case Management and Family Engagement

• Provide supportive case management to a caseload of families, building trusting, respectful relationships.
• Connect families with community resources, such as housing, health care, behavioral health, child care, and parenting supports, and follow up to confirm services are received.
• Monitor progress toward service plan goals and adjust plans as family needs change.

Home Visits and Community Work

• Conduct home visits, typically weekly for each family, scheduled between 2:00 p.m. and 8:00 p.m. to accommodate children's schedules.
• Observe and promote child safety and well-being during visits, and follow mandated reporting requirements and agency safety protocols.

Documentation and Reporting

• Maintain timely, accurate, and confidential documentation in the agency's electronic record or case management system.
• Prepare required reports and updates for SCDSS and the agency within established timeframes.

Collaboration

• Participate in case staffing and consultation at the Mt. Pleasant office, typically at least once per week.
• Collaborate with SCDSS caseworkers, service providers, schools, and community partners to coordinate services and support family preservation.

Qualifications and RequirementsRequired

• Bachelor's degree in social work, counseling, or a related field.
• Experience working with children and families.
• Prior experience conducting home visits with families.
• Proficiency in Google Workspace (including Drive), Microsoft Word, and electronic record or case management systems.
• Strong written and verbal communication skills and the ability to maintain timely, accurate documentation.
• Ability to work effectively with a diverse population and manage multiple cases and responsibilities.
• Valid driver's license, reliable transportation, and current automobile insurance.
• Ability to work flexible hours, including evenings and occasional weekends, to accommodate family needs.
• Ability to pass a background check, including a criminal history check and child abuse and neglect registry screening, as required.

Core Competencies

• Safety: Prioritizes the physical and emotional safety of children, families, and colleagues in every setting.
• Respect: Treats every family and team member with dignity, honoring cultural differences and family strengths.
• Community: Works as a partner with families, SCDSS, and community providers toward shared outcomes.
• Job Knowledge: Applies sound knowledge of case management, family engagement, and child welfare practice.
• Communication: Communicates clearly, professionally, and promptly, both verbally and in writing.
• Initiative and Reliability: Works independently, manages time and caseload well, and follows through on commitments.

Training and Certification Requirements

• Agency orientation and program-specific training, including mandated reporter training.
• Crisis Prevention Institute (CPI) training, completed during orientation as required by the agency.
• CPR and First Aid certification, as required by the agency.
• Ongoing training as required by agency policy and applicable SCDSS and state standards.

Position Details

Schedule: Full-time, approximately 40 hours per week, with flexible scheduling to meet the needs of families.

Work Location: Primarily home-based, with regular travel to families' homes and community locations. Staff report to the Mt. Pleasant office as needed, typically at least once per week for case staffing and consultation.

Home Visits: Weekly visits, typically scheduled between 2:00 p.m. and 8:00 p.m.

Equipment: Laptop and cell phone provided.

Mileage Reimbursement: $0.72 per mile.

Working Conditions and Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Regularly drives to and works in families' homes and community settings, which may vary in cleanliness, temperature, and safety, and may include pets, smoke, or other environmental conditions.
• Frequent driving, including travel across Berkeley, Charleston, and Dorchester counties in varying weather and traffic.
• Ability to sit, stand, and walk for extended periods, climb stairs, and use a laptop and phone for sustained periods.
• Ability to lift and carry up to 25 pounds (such as a laptop bag or resource materials).
• Must be able to complete CPI training, including the physical demands of non-violent crisis intervention techniques, such as safe holds and escorts, and to respond to crisis situations safely.
• Works evenings and occasional weekends; works independently in the community, with check-in and safety protocols per agency policy. 

Windwood Family Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of all required background checks.