BDC Client Care Specialist (Customer Service)

Business Development Center (BDC) Representative – Service DepartmentAre you a people person who thrives on helping customers, staying organized, and keeping things running smoothly? Carlock Automotive Group is looking for a friendly, motivated, and detail-oriented Business Development Center (BDC) Representative to join our Service team. In this role, you'll be the first point of contact for service customers—answering inbound calls, assisting with questions, and scheduling appointments that help create a seamless service experience. If you enjoy fast-paced environments, strong teamwork, and delivering top-tier customer care, this could be a great fit.What You'll DoAnswer inbound service calls with professionalism and enthusiasmBuild strong relationships with customers and create a positive first impressionIdentify customer needs and schedule service appointments efficientlyMake outbound calls to existing customers to support retention and appointment settingHelp address customer questions before their appointment, including timing, estimated costs, and general service concernsConfirm upcoming appointments and help ensure customers are prepared for their visitWork closely with the BDC Director, Service Advisors, Service Managers, and support staff to deliver a smooth customer experienceWhat We're Looking ForHigh school diploma or equivalentPrevious customer service experience required; call center or appointment-setting experience is a plusStrong communication skills, both verbal and writtenExcellent phone presence and interpersonal skillsStrong computer skills and the ability to stay organized in a fast-paced environmentGood follow-up habits and attention to detailProblem-solving ability and a customer-first mindsetAbility to prioritize tasks and manage multiple conversations and responsibilities at onceScheduleDepartment hours are Monday through Friday, 7:00 AM to 6:00 PM and Saturday, 7:00 AM to 3:30 PMSaturday availability is requiredOff on major holidaysWe are located off 5th Av & Union St downtown Nashville (parking is included)Why Join Carlock Automotive Group?At Carlock, you're not just taking a job—you're building a career with a company that values people, growth, and excellence. We are a family-owned automotive group with more than 50 years of success and a reputation built on customer service, strong leadership, and long-term opportunity. We believe in investing in our team members and promoting from within. You'll join a supportive, team-oriented environment where your work matters and your growth is encouraged.BenefitsWe offer a competitive benefits package, including:Health insuranceDental insuranceVision insuranceLife insurancePaid time offPaid holidaysSupplemental insurance options401(k) planAbout Carlock Automotive GroupCarlock Automotive Group has grown from a family business in Arkansas into a respected multi-state dealership network representing 17 premier automotive brands across Tennessee, Mississippi, Alabama, and Louisiana. For three generations, the Carlock family has remained committed to delivering an exceptional customer experience while creating meaningful career opportunities for our team members. If you're driven, dependable, and ready to grow with a company that values your contribution, we'd love to hear from you.