Night Shift EMT Operations Supervisor

Job Description

Job Description

The Operations Supervisor is responsible to be able to fill the role as a Emergency Vehicle Operators (EVOs) first and foremost, and  is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor will ensure that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations.

The Operations Supervisor will be entrusted with a split role, with 40% of their role being direct supervision and the first line of contact for not only EVOs but also the CMH clinical crews to ensure the fleet is always operationally ready. If deficiencies are found, the Operations Supervisor will ensure that there is a plan of action in place to rectify them as soon as possible, and that the plan has been effectively communicated to all stake holders.

ROLE AND RESPONSIBILITIES

· Provide excellent patient care within the scope of practice of an EMT EVO

· Provide Leadership & Oversight to all EVO’s

· Work as the Liaison with Leadership, to advance the program

· Provide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.

· Motivate, mentor and coach your team to ensure customer service, safety, and compliance standards are met. Effectively address issues or concerns promptly and use critical thinking skills to remove barriers or obstacles to achieving company goals.

· Address gaps in scheduling immediately and work with the BMT management team to use all available resource to resolve schedule gaps, ensuring there is never a gap in coverage for an EVO. Supervisors should be prepared to fill open shifts or gaps in coverage if needed at the last minute.

· Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities.

· Review late punches, and remediate crews on policies regarding lateness, and then begin progressive disciplinary process.

· Complete Employee FIT Tests

· Serve as a Field Training Officer to New Employees 

· Provide safe transport of the patient and crew 

· Respond to emergent and non-emergent transports