Teller I - Williamstown

Job Overview Location: Williamstown, Massachusetts, United States Hours: 40 per week Pay Range: $21.00 - $26.25 per hour Responsibilities Execute TD's Brand promise by consistently delivering a Legendary Customer experience in the Store. Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently. Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy. Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary. Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately. Understand customer banking preferences and educate customers on self‑service/digital options that meet their needs. Act as an advocate for the customer by conducting needs‑based conversations and offering financial/digital solutions or referring to a partner. Make sound decisions and provide timely problem resolution, escalating difficult issues to management. Ensure compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act. Verify customers’ identities by following authentication policies and procedures. Balance cash drawers, ATMs, TCDs/TCRs as necessary. Adhere to safe deposit box procedures and maintain cash limits and security at all times. Maintain confidential customer information securely throughout the day. Follow all security and audit measures to minimize potential loss. Utilize bank tools and processes to detect, address, and prevent fraud. Complete all required in‑classroom and online training by established due dates. Qualifications High school diploma or GED (or equivalent experience). At least 6 months of work‑related experience preferred; alternative experience through volunteering, education, or military service may be considered. Ability to work during operating hours, including weekends, evenings, and holidays as scheduled. Demonstrated customer service skills. Strong organizational and detail‑oriented skills. Ability to function in a fast‑paced, changing environment. Excellent communication skills, concise, clear, and consistent. Physical Requirements Never: 0% Occasional: 1‑33% Frequent: 34‑66% Continuous: 67‑100% Domestic travel: Occasional International travel: Never Performing sedentary work – Frequent Performing multiple tasks – Continuous Operating standard office equipment – Continuous Responding quickly to sounds – Continuous Sitting – Occasional Standing – Continuous Walking – Frequent Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Occasional Squatting – Occasional Bending – Occasional Kneeling – Occasional Crawling – Occasional Climbing – Occasional Reaching overhead – Occasional Reaching forward – Occasional Pushing – Occasional Pulling – Occasional Twisting – Occasional Concentrating for long periods – Continuous Applying common sense to standardized situations – Continuous Reading, writing, and comprehending instructions – Continuous Adding, subtracting, multiplying, dividing – Continuous Benefits TD offers a total rewards package including base salary and variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and recognition programs. Equal Opportunity TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io with your full name, best way to reach you and the accommodation needed. #J-18808-Ljbffr