Landscape Operations Manager

Gras Lawn is a commercial landscaping company that offers a full range of services, performed by a team of highly skilled professionals. Core Competencies Demonstrates strong operational leadership Highly organized with disciplined execution Effective problem solver with sound judgment Trusted and respected by field crews Strong communication and relationship-building skills Professional and confident presence Sales-oriented mindset with a focus on growth Detail-oriented and proactive Financial awareness and margin discipline Strong organization and time management skills Performance Metrics Labor efficiency ratio Service quality scores Reduction in safety incidents Crew productivity levels Safety compliance performance Customer retention rate (Target: ≥ 90%) Maintenance renewal rate Enhancement sales revenue (Target: ≥ budget) Enhancement gross margin performance Landscape quality site assessment scores Response time to customer issues Core Responsibilities Supervise and support Crew Leaders to ensure effective team management and performance Monitor and improve labor efficiency across all field operations Maintain and enforce company service quality standards Implement and enforce all safety policies and protocols Coordinate closely with Account Managers to ensure successful service delivery Promote and sustain a strong culture of safety across all crews Customer Relationship Leadership Maintain proactive, professional communication with customers Build long-term, trusted relationships Respond to client needs in a timely and effective manner Landscape Quality & Site Assessments Conduct formal landscape quality site assessments on assigned properties Identify quality deficiencies and ensure corrective actions are completed Collaborate with the Operations Manager to maintain service standards Maintenance Renewal Leadership Lead maintenance renewal processes for assigned accounts Secure contract renewals to achieve retention targets Protect pricing integrity and gross margin during the renewal process Enhancement Sales Leadership Identify enhancement opportunities through property inspections and client conversations Estimate and propose enhancement projects Achieve assigned enhancement sales and gross margin targets i> Coordinate with Operations and Branch leadership to ensure effective execution of sold work Branch Support & Strategic Alignment Participate in branch planning and strategy discussions Collaborate with Operations Managers and Crew Leaders to ensure service expectations are clearly communicated and executed #J-18808-Ljbffr