Helpdesk Technician

Title

IT Support Specialist (ServiceNow, Windows, Customer Support, Hybrid)

Job Overview

This role involves providing comprehensive IT support to end-users, troubleshooting a wide array of hardware and software issues, and efficiently managing incidents through a ticketing system. The company, whose name is not specified in the provided description, is seeking a dedicated professional to ensure seamless technology operations for its diverse user base.

Why This Role Stands Out

• Make a direct impact on end-user productivity and satisfaction.
• Work across a broad range of technologies, from desktop to network systems.
• Support diverse user environments, with a preference for higher education or healthcare.
• Leverage strong customer service and problem-solving skills daily.

Who This Role Is For

• An individual with 2+ years of professional IT experience or relevant internships.
• Someone with an Associate's Degree or equivalent educational background.
• A customer-centric professional with strong empathy for end-users.
• An excellent communicator, capable of patiently guiding non-technical users.
• A proactive problem-solver who can effectively multi-task and prioritize.

What You'll Do

• Provide impeccable customer service and empathetic end-user support.
• Troubleshoot a variety of software, hardware, and application issues.
• Track and manage incidents effectively using a ticketing system.
• Apply broad network and desktop knowledge to resolve technical problems.
• Patiently guide non-technical users through technical instructions.
• Prioritize and multi-task effectively in a dynamic support environment.

What We're Looking For

• 2+ years of professional experience or equivalent internships/co-ops.
• Associates Degree or an equivalent combination of education and experience.
• Demonstrated technical proficiency with diverse software, hardware, and applications.
• Experience utilizing a ticketing system for incident tracking.
• Broad knowledge of network and desktop environments.
• Proficiency with Windows operating systems (XP/7/8), Microsoft Office, and Active Directory.
• Familiarity with Linux and Macintosh operating systems.
• Experience with technologies such as Cisco, Microsoft Exchange, and McAfee Enterprise.
• Exceptional problem-solving abilities and attention to detail.
• Strong written and verbal communication skills, with a patient approach to non-technical users.