Retail Supervisor

Retail Supervisor

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity and eager to serve our customers.

Help customers locate merchandise, answer questions, etc.

Relieve sales associates at peak times.

Listen to customer complaints, examine returned merchandise, and resolve problems.

Stocks shelves, counters, bins, and racks with the merchandise.

Processes customer sales using a cash register and other equipment.

Receives donations, provides donation receipts, and assists donors.

Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.

Deposits funds at a bank.

Assists performance management and hiring process (documentation, interviewing, reviews, etc.)

Assists Store Managers with general store management/operations.

Open/close store; secures all store premises, including building, where applicable.

Maintain store premises

Supervise personnel and oversees the training and safety of teammates in the absence of Managers

Ensures best-in-class customer and employee experience

Minimum Qualifications:

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
• Mathematical and literacy skills to support job duties
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Computer literacy to help with job duties
• High school diploma, GED, HiSET, or equivalent
• A criminal background check that meets agency standards
• Valid Driver's License with a safe driving record and insurance meeting agency standards

Preferred Qualifications:

• Associates Degree
• Computer experience, including reporting and excel experience
• CPR and First Aid Certification
• Multi-lingual including ASL

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer Paid Short & Long Term Disability
• Employer-paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 30% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!

Skills:

Required: Cashiering, Intermediate; Customer Service, Advanced; Supervision, Intermediate

Preferred: Ability to multitask, Intermediate; Performance Management, Some Knowledge; Interviewing, Some Knowledge

Behaviors:

Preferred: Detail Oriented, Loyal, Team Player, Enthusiastic, Dedicated

Motivations:

Preferred: Flexibility, Peer Recognition, Growth Opportunities, Goal Completion, Ability to Make an Impact

Education:

Required: High School Diploma/GED or better.

Licenses & Certifications:

Required: Drive. Lic. - Class C

Goodwill Northern New England