Field Service Technician

Copier / Multifunction Printer (MFP) Field Service TechnicianAt Datamax, we are committed to Creating Raving Fans® —for both our customers and our employees. For over 65 years, we've built our reputation on rapid response, resourceful solutions, and delivering real return on technology investments. Datamax has earned "Best Places to Work in Arkansas" 9 times!About the RoleDatamax is seeking a skilled Copier / Multifunction Printer (MFP) Field Service Technician to install, maintain, troubleshoot, and repair office equipment, including multifunction copiers, printers, scanners, and document management devices. This role combines electromechanical repair expertise, network connectivity troubleshooting, and customer-focused service to ensure maximum equipment uptime and client satisfaction. The ideal candidate has experience working with office technology and possesses a strong foundation in basic networking, printing environments, Windows operating systems and strives to achieve high first-call resolution rates.ResponsibilitiesEquipment Repair & MaintenanceTroubleshoot, diagnosis and repair multifunction copiers, printers, scanners, image quality issues, print defects, feeding problems, and hardware failures.Perform preventive maintenance (PM) and equipment inspections.Install replacement parts, perform calibrations, update firmware, and complete system configurations.Analyze service history, error codes, and customer-reported symptoms to identify root causes.Network & IT SupportInstall and configure network-connected printers and multifunction devices.Configure print drivers, scan-to-email, scan-to-folder, and network printing solutions.Troubleshoot connectivity issues involving TCP/IP, DNS, DHCP, static IP addressing, SMB, SMTP, and Windows print environments.Support Microsoft 365 authentication concepts and basic Active Directory environments.Collaborate effectively with customer IT teams to resolve printing and scanning issues. Verify printing, scanning, copying, faxing, and finishing functions after installation or service.Customer ServiceDeliver exceptional customer support and technical guidance by building strong customer relationships through professionalism and reliability.Communicate service status, expected completion times, and recommended solutions.Train end users on basic device operation and functionality.Documentation & Inventory ManagementAccurately document service calls, repairs performed, parts used, and resolution details.Maintain vehicle inventory and car stock levels.Manage service schedules efficiently and minimize repeat visits.Follow company procedures for parts returns, warranty claims, and service reporting.QualificationsHigh school diploma or GEDBasic networking knowledge, including:TCP/IPDHCP and Static IP AddressingDNS and Gateway ConfigurationNetwork PrintingSMB and SMTPConnectivity Testing and Ping UtilitiesExperience with Windows 10/11 environmentsAbility to read service manuals, diagrams, and technical documentationValid driver's license with acceptable driving recordProfessional appearancePreferred QualificationsExperience with Canon, Ricoh, Sharp, Kyocera, Konica Minolta, HP, Xerox, Lexmark, or Toshiba devices.CompTIA A+, Network+, or equivalent technical certifications.Experience with Managed Print Services (MPS).Knowledge of Microsoft 365, Active Directory, and Windows Server environments.Prior field service or technical support experience.What We OfferBase Salary: $40,000–$50,000401(k) with company matchMedical, dental, and vision insurancePaid time offTuition reimbursement & professional development with career growthLife insurance + FSAEmployee assistance programEmployee referral programProfessional, collaborative work environmentWork EnvironmentFull-time, Monday–Friday (8:00 AM – 5:00 PM)Based in Little Rock, AR, covering Central Arkansas territoryWhy Join Datamax?At Datamax, you will have the opportunity to make a meaningful impact within a growing organization while collaborating with talented professionals who are committed to delivering exceptional service to our customers. We value teamwork, innovation, and continuous improvement, and we invest in the success of our employees. If you are ready to build a rewarding career with a company that values growth, support, and success, Datamax is the place for you.Datamax is proud to be an Equal Opportunity Employer. We are also a drug-free workplace that requires candidates to submit and pass a drug screening prior to employment.