Lead The Pack
Ruff Day Resort
Job Description
Job Description
Team Lead – Pet Care & Operations
Location: Webster, NY
Reports to: Resort Manager
Role SummaryRuff Day Resort is looking for a high-energy, detail-oriented Team Lead to join our leadership team. The Team Lead is responsible for supervising daily operations on the floor, ensuring that our "safety-first" protocols are strictly followed, and mentoring our pet care technicians. You will be the "go-to" person for the staff, maintaining a positive environment while ensuring every dog in our care receives the highest quality of attention and structured engagement.
Key Responsibilities1. Shift Supervision & Staff Mentoring
Act as the primary point of contact for the staff during shifts, providing clear direction and support.
Train and onboard new team members on facility protocols, including proper handling techniques and safety standards.
Model a positive, professional attitude to keep team morale high and operations running smoothly.
2. Quality of Care & Safety
Oversee daily care routines, including feeding, medication administration, and kennel sanitization.
Ensure all safety standards are met, particularly regarding crate safety and off-leash group play.
Monitor dog behavior closely, stepping in to manage group dynamics and ensuring all staff are using consistent communication markers with the dogs.
3. Operational Excellence
Assist the Manager with daily task lists, ensuring the facility remains clean, organized, and hazard-free.
Perform "quality checks" throughout the day to ensure all pets are comfortable, clean, and happy.
Help coordinate special events, such as themed daycare parties or enrichment activities.
4. Client Communication
Assist with check-ins and check-outs, providing detailed and professional updates to pet parents about their dog’s day.
Handle minor customer concerns on the floor with patience and professionalism.
Experience: At least 1–2 years of experience in a professional pet care setting (daycare, boarding, or veterinary).
Leadership Skills: Previous experience leading a team or acting as a senior staff member is preferred.
Technical Knowledge: Strong understanding of dog body language and safe handling techniques.
Professionalism: Ability to stay calm and lead by example in a fast-paced, high-activity environment.
Availability: Must be able to work a flexible schedule, including weekends, holidays, and evenings.
Competitive Pay & Benefits: Includes health care options, retirement savings, and paid time off for full-time employees.
Professional Growth: We invest in our leaders through ongoing professional development and training.
Culture: A supportive, safety-oriented environment that values work-life balance and a shared love for animals.
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