Senior Engineer, Customer Platform

About the Role:

Hims & Hers is on a mission to empower people to live healthier lives. Our Customer organization plays a critical role in achieving this by building cutting-edge web experiences that drive patient acquisition, engagement, and satisfaction.

As a Senior Engineer in our Customer Platform group, you will be a key technical leader responsible for designing and implementing scalable, high-performance solutions across both front-end and back-end systems. In this role, you will collaborate closely with cross-functional teams, including engineering, product, design, medical, marketing, and analytics, to build innovative features that drive significant growth across all treatment categories on hims.com and forhers.com . By enhancing the user experience and optimizing acquisition funnels, you will play a pivotal role in expanding our customer base and increasing revenue.

You Will:

• Lead the design and architecture of scalable and performant full-stack solutions that meet product requirements and enhance user experience.
• Provide technical guidance and mentorship to engineers on best practices, design patterns, and coding standards.
• Advocate your team’s technical needs and priorities within the broader engineering organization.
• Participate in product discovery sessions to assess feasibility, explore user needs, define product features, and validate ideas with prototypes and experiments.
• Collaborate with UX/UI designers to create intuitive and engaging user interfaces that address user pain points and enhance the overall experience.
• Work closely with other engineering teams to ensure seamless integration and communication across systems and services.
• Contribute to the vision for the team and the platform as technical leader, identifying new and strategic technologies and technical investments that improve security, scalability, reliability, and performance.
• Break down complex projects into clear, actionable tasks to drive successful outcomes.
• Implement observability practices across the platform, including logging, monitoring, and alerting to ensure system reliability and performance.
• Elevate the team's engineering standards by leading efforts to improve workflows, processes, and tools.
• Analyze performance metrics and user feedback to identify opportunities for improvement and drive optimization efforts.
• Create and maintain technical documentation for architecture and development processes.
• Conduct code reviews and contribute to knowledge-sharing initiatives within the team.
• Identify performance bottlenecks and propose enhancements to optimize system performance and reliability.
• Stay updated with industry trends, technologies, and best practices, and propose innovative solutions to improve the platform.
• Act as a key contributor to the hiring process by assisting with interviews and onboarding new engineers.
• Model a culture of open communication and continuous improvement by providing constructive feedback and coaching to junior team members.

You Have:

• 5+ years as a software engineer, shipping production code.
• 3+ years of experience with backend distributed system design, development, and delivery.
• 3+ years of experience with microservice architectures.
• Strong full-stack proficiency in TypeScript , with a React (or similar) frontend and Node.js (or similar) backend.
• Proven experience building scalable systems that other engineering teams depend on and build with.
• Excellent problem-solving skills with the ability to balance curiosity and decisive action.
• Strong communication and collaboration skills; this role requires deeply understanding of user (developer) needs, not just executing tickets.
• Experience with agile development, CI/CD, and testing practices.
• Capable of prioritizing across ambiguous, cross-team priorities without management oversight.

Preferred Qualifications:

• Experience with NextJS and NestJS specifically.
• Experience building developer frameworks or tools (e.g., having contributed to a framework itself, not just built with one).
• Web performance optimization experience.
• Familiarity with Kubernetes/AWS and DevOps practices (helpful, not a focus area).