Assistant Service Advisor - Baxter Subaru Omaha

Assistant Service Advisor

Do you want to help transform the auto industry? Come let Baxter Subaru Omaha show you just how remarkable you can be!

At Baxter Subaru Omaha, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Baxter Subaru Omaha teammate, you will play a direct role in that mission.

Your purpose as an Assistant Service Advisor:

The Assistant Service Advisor supports the Service Advisors and service drive by helping manage guest flow, communication, and administrative tasks while delivering an exceptional guest experience. This is a training-focused role designed to develop into a Service Advisor position.

In your role:

• Greet guests promptly and professionally upon arrival to the service drive and assist with check-in and check-out
• Answer incoming service calls, schedule appointments, and support ongoing guest communication
• Prepare and assemble repair quotes for review by Service Advisors
• Maintain a positive, welcoming environment in the service drive and waiting areas
• Support workflow efficiency during peak service hours

Operational support:

• Move customer and dealership vehicles as needed, including valet services at remote locations
• Assist in maintaining organization and cleanliness of the service drive
• Support advisors and management with daily operational tasks and other duties as assigned

Training & development:

• Learn dealership systems, processes, and vehicle repair workflow
• Build foundational knowledge of automotive service terminology and operations
• Continuously develop communication, organization, and guest-handling skills
• Demonstrate readiness for increased responsibility and progression into a Service Advisor role

Requirements:

Basic qualifications:

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle

Additional qualifications:

• Customer service experience strongly preferred

Your well-being:

• Competitive pay: $18-$20/hour depending on experience!
• Flexible work schedule: Full-time hours!
• Comprehensive benefits offering: Market-leading medical plans including PPO, HSA, and FSA options; multiple dental (includes orthodontics) and vision plans; varying vacation and sick leave available day 1; 4 week-paid parental leave available day 1; 401(k) match with 100% vesting after 1 year and immediate eligibility at age 18; short- and long-term disability options; accident and critical illness plans; basic life, pet, legal, & identity insurance
• Training and development opportunities for all employees
• Extensive employee discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational reimbursement: General and specialized technical automotive degrees
• Employee assistance programs
• Paid holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group:

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants' successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at View phone number on click.appcast.io, option #4 to request accommodation.