Genesys Contact Center Engineer
Systems Integration LLC
Overview We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions. Responsibilities Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email). Perform troubleshooting, updates, and patching of Genesys Cloud environments. Collaborate with cross-functional teams to ensure seamless integration and performance. Provide support for Packaged Contact Center Enterprise (PCCE) environments. Monitor system performance and implement optimizations for high availability. Develop and maintain documentation for configurations and procedures. Train internal teams or clients on Genesys Cloud usage and best practices. Stay current with Genesys Cloud updates, features, and industry trends. Negotiate and fulfill contract terms with clients. Manage own business operations including invoices and taxes. Market services and maintain client relationships. Ensure compliance with relevant laws and industry standards. Resolve issues related to service delivery independently. Report directly to VP IT. Qualifications Genesys Cloud Certification (required). Minimum 2 years of hands-on experience with Genesys Cloud. NICE CXONE experience preferred. 4+ years of experience in cloud contact center environments. Strong understanding of voice/UC technologies and PCCE support. Bachelor's degree in IT, Computer Science, or equivalent experience. Excellent communication, problem-solving, and documentation skills. Ability to work independently and manage multiple projects. Strong Customer Service skills Strong Troubleshooting Capabilities Proven Computer Networking skills Microsoft Server 2003/2008/2012 Microsoft Exchange Active Directory Hardware and software installation Ability to handle and prioritize tasks each day. Fully remote. Flexible hours based on project needs. Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check. #J-18808-Ljbffr Systems Integration LLC
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