Employment Case Manager

Employment Case Manager (Job Coach)

Goodwill of Delaware & Delaware County - Workforce Development

New Castle County, DE - Full-Time - Serving Youth, Adults & Diverse Job Seekers

Are you passionate about helping people discover their potential and build meaningful careers? Do you believe that every person - regardless of ability or background - deserves the opportunity to work, grow, and thrive? Goodwill of Delaware & Delaware County is looking for an Employment Case Manager to serve as both a career guide and a job coach for a diverse population of job seekers - including youth, adults, individuals with disabilities, and others facing barriers to employment. If you are driven by a deep belief in the power of work to change lives and want your career to reflect that mission every single day, this is the role for you.

What You’ll Do

• Conduct career interest, aptitude, and vocational assessments and provide individualized career counseling and exploration services tailored to each person’s strengths, interests, and goals.
• Develop personalized career pathway plans that connect individuals to wrap-around services including education, skills training, financial assistance, and employment opportunities.
• Assist individuals with job applications, resume development, interview preparation, and job search strategies.
• Provide job coaching in 1:1 and group settings at worksites and training sites, promoting independence and self-sufficiency.
• Deliver essential skills training including soft skills, professional communication, digital literacy, and workplace readiness both in-person and virtually.
• Facilitate workshops, study groups, orientations, and group lessons focused on job readiness, customer service, and workplace expectations.
• Cultivate and maintain relationships with employers to identify job opportunities and educate them on inclusive hiring practices and Goodwill's mission.
• Collaborate with state agencies, schools, community partners, and natural supports to develop and deliver individualized service plans.
• Support long-term employment retention through ongoing career coaching, counseling, and follow-up services.
• Stay current on labor market trends, employment opportunities, and career development resources to inform services and programming.
• Promote Workforce Development services by attending community events and presenting to small and large groups.
• Maintain accurate case records, written reports, and timely data entry in CaseWorthy and other required systems.
• Assist with program evaluation, reporting, and compliance with applicable federal, state, and local regulations.
• Maintain strict confidentiality of all sensitive client and program information.
• Perform other duties as assigned.

What We’re Looking For

• At least 2 years of experience in workforce development, human services, job coaching, or a related field.
• Experience working with individuals with disabilities (youth or adults) strongly preferred.
• Bachelor’s degree in a human services field preferred; an equivalent combination of education and experience will be considered.
• Ability to pass required clearances and certifications to work with children/youth in Delaware and Pennsylvania.
• Proficiency in Microsoft Office Suite or comparable programs; comfort with case management platforms such as CaseWorthy.
• Strong written and verbal communication skills with the ability to facilitate group workshops and presentations.
• Excellent interpersonal and customer service skills; ability to build rapport with a diverse community of partners and persons served.
• Highly organized with strong time-management skills; able to manage multiple priorities in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion and integrity.
• Flexibility to work evenings and weekends as needed; access to reliable private transportation with ability to travel locally up to 25% of the time.

Service Information

Service Area: New Castle County, DE

Population: Youth, Adults & Diverse Job Seekers

Travel: Up to 25% Local Travel

Schedule: Full-Time, Some Evenings/Weekends

Why This Role Matters

As an Employment Case Manager, you are more than a counselor or a coach - you are a catalyst for independence. Every career plan you develop, every resume you help craft, every employer relationship you build opens a door that might otherwise stay closed. At Goodwill, you will see transformation happen firsthand - helping people discover their potential, build new skills, and secure careers that create lasting change for themselves and their families. This is more than a job. It’s a career with purpose.

Help People Build Careers. Change Lives. Advance the Mission.