Patient Access Specialist, Days, Full Time (1.0 FTE)

Patient Access Specialist I

The Patient Access Specialist I is responsible for providing excellent quality and compassionate customer service. The Patient Access Specialist I will be held accountable for ensuring patients are accurately scheduled and registered for their clinic and hospital services, as well as various other position functions to ensure patients are supported through their entire patient care experience including financial liability.

Job Specific Duties and Responsibilities

• Schedule and register patients into applicable software system(s) while ensuring the integrity and accuracy of data collected, including patient identification, insurance and benefit verification.
• Verify acquisition of referrals and pre-authorizations for applicable services.
• Conducts registration interview with patient prior to initial visit.
• Perform point of service collections for patient financial responsibility, not limited to but including, co-payments, co-insurances and statement balances. Generating payment receipts, opening and closing of daily cash drawer.
• Operate multi-line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner. Relays necessary information to relevant staff members.
• Respond to patient inquiries and requests and completes timely and accurate patient intake while ensuring the patient's comfort, dignity, safety, and confidentiality at all times.
• Complete daily workque assignments and perform general administrative tasks.
• Accurately process incoming, outgoing, and inter-office mail.
• Research and analyze alternatives for improving workflows.
• Performs special projects and other related duties as assigned.

Essential Job Function

• Adapts to changes in the work environment: Asks clarifying questions and/or provides constructive input in a helpful and respectful manner.
• Builds and maintains working relationships: Maintains effective working relationships with supervisor and direct co-workers.
• Creates positive experiences for patients, customers and, co-workers: Consistently provides a level of service that meets SPMC standards.
• Demonstrates ongoing learning & development: Participates in ongoing skills training and competency development.
• Exhibits effective work skills: Successfully performs job duties in accordance with SPMC expectations for quality/accuracy, quantity, and timeliness. Re-priorities and/or shifts focus as needed to deliver expected results.
• Facilitates Teamwork: Actively engages in team activities. Welcomes and supports new team members; promotes a positive work environment.
• Fosters an environment of trust: Treats others with courtesy and respect. Does not engage in gossip or triangulation.
• Supports SP mission, vision, and values: Develops awareness of departmental contribution to mission, vision and strategy. Participates in department strategies and tactics.

Organizational Responsibilities

In addition to the duties and responsibilities listed above, all employees are expected to adhere to Summit Pacific behavior and patient experience standards, comply with policies, procedures, and regulatory guidelines; and act in an ethical, professional, respectful, and collaborative manner.

Required Education and Experience

• High School Diploma or equivalent required, Associates Degree preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of healthcare revenue cycle preferred.

Required Licenses, Certifications and/or Registrations

• Basic Life Support (BLS) certification encouraged.

Required Knowledge, Skills, Abilities

• Ability to thrive in a fast-paced setting while providing timely and exceptional customer service, demonstrating a consistently positive and professional demeanor, and maintaining accurate records.
• Ability to develop and maintain proficiency with insurance verification processes via multiple online and telephone insurance registry systems.
• Strong computer and technology skills. Proficient in the use of current technology, including Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines.
• Strong problem-solving and organization skills; ability to effectively prioritize work.
• Ability to remain calm, professional, and on-task during emergencies, high-volume or stressful times.
• Ability to be flexible and adapt to changing workloads, locations, and/or task assignments.
• Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs.
• Proven ability to handle confidential information with discretion. Ability to develop and maintain accurate documentation and records.
• Basic mathematics skills and knowledge of healthcare revenue functions.
• Ability to maintain a clean, organized, and professional work environment.
• Ability to work in a team environment and to engage with others in a collaborative and constructive manner.

Physical Requirements

• The position requires lifting less than 10 pounds, lifting 1035 pounds, and lifting more than 35 pounds on an occasional basis (approximately 1030% of the time).
• Carrying less than 10 pounds, carrying 1035 pounds, and carrying more than 35 pounds are performed seldom (approximately 110% of the time).
• Pushing and pulling loads between 035 pounds is also required seldom.
• The role involves sitting on a constant basis (more than 70% of the time). Standing and walking are required frequently (about 3070% of the time).
• Bending and stooping occur occasionally, while crouching is required seldom.
• The position involves no exposure to bloodborne pathogens (BBP).

Sensory Requirements

• Vision: Within normal range, with or without corrective devices
• Hearing: Within normal range, with or without corrective devices
• Speech: Within normal range, with or without corrective devices

FTE:

1

Work Shift:

SVC Contract 10 hour shifts in a 40 hour work week

Working Location:

Elma, Washington