CBMS/PEAK User Experience (UX) Research Analyst

Salary : $72,264.00 - $93,948.00 Annually
Location : Denver Metro, CO
Job Type: Full Time
Job Number: UHA04910 06.2026
Department: Department of Health Care Policy and Financing
Division: Medicaid Operations Office
Opening Date: 06/17/2026
Closing Date: 6/26/2026 11:59 PM Mountain
FLSA: Determined by Position
Type of Announcement: This position is open only to Colorado state residents.
Primary Physical Work Address: 303 E 17th Ave, Denver, CO 80203, USA
FLSA Status: Exempt; position is not eligible for overtime compensation.
Department Contact Information: Jay Julian, Talent Acquisition Specialist ~ View email address on click.appcast.io
How To Apply: Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.


Department Information
STATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION

NOTE: This announcement may be used to fill multiple openings.
Envision yourself working at HCPF

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.
The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado.
As part of the State of Colorado, HCPF offers a competitive benefits package:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• Accrued Sick Leave for State of Colorado Temporary Employees
• Flexplace and Flextime work arrangements
• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
• Free RTD EcoPass to all eligible State Employees
• Credit Union of Colorado Membership Eligibility
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to

We are looking for a CBMS/PEAK User Experience (UX) Research Analyst to join our Colorado Benefits Eligibility and Enrollment Systems (CoBEES)team!

The Colorado Benefits Eligibility and Enrollment Systems (CoBEES) team is responsible for the technology systems used by multiple state programs to administer benefits, serving over 1,200,000 individuals residing in Colorado. The Colorado Benefits Management System (CBMS) is the state's integrated eligibility system used to determine eligibility for various public assistance programs. CBMS is used by County caseworkers to adjudicate first time and renewal applications for programs that include but are not limited to, Medicaid, SNAP, TANF, Adult Financial, and CHPs+. As the self-service portal for the public, the Program Eligibility Application Kit, (PEAK) delivers end user data to the CBMS eligibility system. In addition, PEAK provides data input for nine other benefits programs for local governments, Office of Information Technology (OIT), Healthcare Policy and Finance (HCPF), and Colorado Department of Human Services (CDHS) agencies. As a team member of the Colorado Benefits Eligibility and Enrollment Systems (CoBEES), this position has a focus on systems such as CBMS and PEAK that are part of the CoBEES portfolio.
We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from hybrid to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.
**Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.**

Description of Job

WHAT YOU'LL BE DOING AS CBMS/PEAK UX RESEARCH ANALYST :

• Own the customer/user research process from end-to-end including the ideation, development and execution of interviews and collating data.
• Leveraging a human-centered design process to deliver an easy-to-use user interface and user experience.
• Work with stakeholders to identity requirements.
• Researching customers, competitors, and products, designing for accessibility standards.
• Developing personas, scenarios, and user stories Research and develop user profiles.
• Sketching, prototyping, and user testing, before passing the design onto the development contractor.
• Understanding and enacting qualitative research methods.
• Ensuring products are tested with customers and validated against business goals, Federal and State eligibility and enrollment guidance.
• Work on interviews, workshops, surveys, focus groups and end-to-end prototype testing.
• Be the voice of the user within the product team to ensure that the product feature releases are aligned with your research as well as internal company goals.
• Develop and own a UX research roadmap for continuous improvements.
• Effectively communicate your findings to different audiences, including Member/Client experience governance committees, CoBEES leaders, internal and external stakeholders, and leadership within OIT, HCPF, JAI, CDHS, and counties.
• Staff authority giving direction to HCPC, CoBEES, JAI, CDHS, OIT, and county leadership regarding self-service portal end user experiences, needs, enhancements, and strategies.
• Direct strategic guidance and support for user experience research for PEAK team.
• Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
RESIDENCY REQUIREMENTS:

This posting is only open to residents of the State of Colorado at the time of submitting your application.
CLASS CODE & CLASSIFICATION DESCRIPTION:

MINIMUM QUALIFICATIONS:

There are two ways to qualify for this position:
Option 1:

Experience Only:

Seven (7) years of professional experience in leading holistic customer/user experiences for digital products, user experience design, user experience research, digital product research visualization, or an occupational field closely related to the work assigned.
Option 2:

Education and Experience:

A bachelors degree from an accredited institution in information science, computer science, social services, psychology or cognitive sciences , or a field of study closely related to the work assignment and three (3) years of professional experience inleading holistic customer/user experiences for digital products, user experience design, user experience research, digital product research visualization , or an occupational field closely related to the work assigned.
Appropriate education will substitute for the required experience on a year-for-year basis. Relevan t education will be calculated as the following:

• An associate will count as two years of experience.
• A bachelors will count as four years of experience.
• A masters degree will count for six years of experience.
• A doctorate or juris doctorate degree will count for seven years of experience.

Note: Per the , you may redact information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution on your transcripts.
PREFERRED QUALIFICATIONS

• Prior state experience related to the duties of this position.
• Bachelor's degree from an accredited institution in information science, computer science, social services, psychology or cognitive sciences
• Advanced proficiency with design and prototyping tools, preferably Figma.
• Certification in UX design and research.

DEFINITION OF PROFESSIONAL EXPERIENCE:

Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.


CONDITIONS OF EMPLOYMENT:

• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.
• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed, and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at View email address on click.appcast.io within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Supplemental Information
How to Apply (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

***For you to receive full consideration for this position, an example from your portfolio must be uploaded in the Attachments section of your application demonstrating your ability to translate research into customer-focused presentations, problem framing, problem solving and visualization skills.***
Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.
ADAAA Accommodations : The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Minnie Kaur, at View email address on click.appcast.io.
The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:


Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01


All HCPF positions are security sensitive positions and require potential employees to undergo a criminal record background check. As a condition of employment, you will be required to submit to pre-employment screening if offered the position. Are you willing to meet this requirement?

• Yes
• No

02


Do you have any relatives or significant others working at the Department of Health Care Policy & Financing? If so, please list their names here. Otherwise, please list N/A.
03


Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately. Please verify that this information is included in your application in the supplemental questions.

• Yes
• No

04


Are you willing to accept an offer in the posted salary range?

• Yes
• No

05


Former state employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. Otherwise, please list N/A.
06


Please provide details of your experience using design and prototyping tools, preferably Figma.
07


Are you certified in UX design and research?

• Yes
• No

08


For you to receive full consideration, an example from your portfolio must be uploaded in the Attachments section of your application demonstrating your ability to translate research into customer-focused presentations, problem framing, problem solving and visualization skills. By checking this box, you acknowledge this requirement and confirm you have uploaded the requested example in the Attachments section of your application.

• I so acknowledge

09


List any additional relevant experience you would like us to consider in determining if you meet the qualifications of this position. Please, include the months and years relevant to the experience you describe. (Open/Promotional, Internal)
Required Question