Ticket Office Supervisor

Why Work at BYUAs the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.Ticket Office SupervisorWe are looking for an experienced Ticket Office Supervisor to join the BYU Ticket Office team. This benefited 3/4-time position supports ticket sales operations for BYU sporting events and fine arts events, provides exceptional customer service, supervises employees during events, and helps ensure accurate and efficient ticket office operations across multiple campus venues.Note: This is a part-time position 28 hours per week.What you'll do in this position:Prepare events for sale and verify accuracy within the ticketing system.Train student and non-student employees on ticket office procedures and systems.Supervise ticket office clerks during events and provide operational support.Resolve customer concerns using creativity, diplomacy, and sound judgment.Answer phones and sell tickets during periods of high demand.Work evening events and assist at the Marriott Center, BYU Music Building, and other ticket office locations as needed.Perform other duties as assigned.What qualifies you for this role:RequiredA firm commitment to the mission of BYU.High school diploma or equivalent.Minimum of 1 year of ticket office experience.Experience with Paciolan ticketing software.Experience with Microsoft Word and Excel.Strong customer service, communication, and problem-solving skills.Ability to work effectively with a diverse customer base and staff.Preferred3+ years of ticket office experience.Previous supervisory or training experience.Experience working in a fast-paced event environment.What we offer in return:This position comes with fantastic benefits, including:401(k). BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4%.Employee assistance program available to the employee and all members of their household.May be eligible for tuition benefits after two years.Access to the library.Free on-campus parking.Free UTA passes for employees, spouses, and qualified dependents.Discounts at the BYU Store and for many events at BYU.Pay Grade: 47Typical Starting Pay: $19.00 - $24.00The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.**If the job doesn’t have a post-end date, the job could close at any time on any day**Required Documents:All Staff positions require a resume.Refer to the Job Posting for any additional required documents.Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.Brigham Young University is an equal opportunity employer, including disability and protected veteran status.Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU! #J-18808-Ljbffr