Retail Store Lead - C-Store

Store Lead

The position of Store Lead is of great significance to Valley Wide Cooperative. A person in this position acts as a leader in the store and is a critical member of the store team. The Store Lead is expected to learn and possess the skills, knowledge, and ability to handle key carrier duties on a regular basis as business needs dictate.

These are the basic requirements of the position and must be performed competently.

• Assist customers with all transactions for the purchase or returns of goods and services.
• Ensure customer transactions are processed promptly and accurately.
• Responsible for training of new employees and helping manager identify training needs.
• Supervise checkout stations on regular basis.
• Provide expertise in one or more areas or functions.
• Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
• Maintain knowledge of all store departments and be able to perform all activities of employees in addition to handling more complex transactions or customer service situations.
• Assist with loss prevention efforts by providing proactive customer service.
• Oversees employee productivity, breaks and daily scheduling. Communicates performance issues to management.
• Assign duties to employees, as well as directing workflow.
• Ensure employees follow accounting policies, safety procedures and customer service standards.
• Act as manager on duty when necessary.
• Ability to handle problems that other employees cannot address.
• Other duties as assigned.

Essential job qualifications/prerequisites:

• High School diploma or GED preferred.
• Previous customer service experience and two years of retail experience preferred.
• Excellent written and communication skills.
• Acknowledge all customers, employees, and vendors in a friendly and appropriate manner.
• Ability to multitask and determine order of need and task priority based on level of importance.
• Ability to communicate using proper telephone etiquette with customers, other employees, and vendors.
• Must have a strong team player focus in all interactions- ability to work under pressure.
• Ability to properly handle money, give change and record multiple transactions efficiently and accurately.
• Must exhibit a professional and positive image.