Technician II

Primarily responsible for ensuring that customer and contractor vehicle service and repair needs are met. JOB DUTIES Take care of customers, whether they're contract or sale Repair vehicle properly and with safe techniques Vehicle inspection against industry accepted standards Minor shop duties (clean up, trash) Maintain a tidy work area POSITION REQUIREMENTS High school Diploma/GED Vocational/Technical/Business School Diagnostic Training Knowledge of product Repair skills Problem solving Basic computer skills CHARACTERISTICS Honesty & Integrity in all matters Customer Service Focused Excellent Communication skills Problem Solver Strong Technical Aptitude Up-to-date Technologically Solid work ethic Organized SKILLS & QUALIFICATIONS No supervisory responsibility Tasks are multiple and diverse with some interrelationship across processes. Work requires the direct application of a variety of procedures, policies and/or precedents. There is some budget responsibility and expenditure authority. Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies and practices. Refers unusual problems to supervisor. PHYSICAL REQUIREMENTS Work involves frequent exposure to unpleasant elements, such as extreme temperatures, dirt, dust, fumes, smoke, loud noises, chemicals, etc. • Position requires continuous moderate or occasional heavy physical activity which includes 15% walking, 50% standing, 10% lifting, 10% pulling, 10% pushing, and 5% sitting.