Client Relationship Manager

Job Description

Job Description

Job Description

As an influential Client Relationship Manager, you will be tasked with establishing, maintaining, and enhancing the relationship between the company and external business clients. In this capacity, you will be a trusted partner and consultant for our independent agent and automotive dealer clients serving as a primary inside point of contact for account management matters including product/service support, new agent or dealer on-boarding, business portal training and help-desk functions.

Working primarily in an inside office environment, the Client Relationship Manager will collaborate with a forward-thinking team of outside account executives to develop client relationships aimed at producing measurable results, increasing profit margins and long-term client retention. You must be passionate about high level problem solving, building relationships, determining clients' needs and ensuring we execute and deliver at the highest level possible.

Company Overview

Wise F&I delivers industry-leading administration services for automotive-related, voluntary protection products including GAP, VSC (Extended Warranty), Appearance, Tire & Wheel, Key Replacement and Theft-deterrent protection programs that are sold by automotive dealers or lenders to their customers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the automotive F&I space, our B2B client partners include seasoned independent Agents, regional and national Lenders, OEMs and Dealers.

Job Duties & Responsibilities

• Build and maintain a strong, long-lasting client relationship with key accounts, client stakeholders and other team personnel.
• Maintain current operational knowledge of all company F&I products and services sufficient to train client personnel and solve the majority of client's operational problems.
• Provide initial onboarding support and continued training to client personnel.
• Keep clients up-to-date on enhancements to existing products and new products.
• Act as a liaison between company and clients in order to address concerns and provide superior client service.
• Serve as the "Face-of-Wise F&I" making regular outbound client phone calls focused on relationship development and retention.
• Respond to emergency client service calls after hours when necessary.
• Commit to continuous learning in such a way that you will always be a valuable resource to our clients and the company.

Required Skills and Experience

A bachelor's degree in a business-related field such as marketing or management. A solid background in B2B client service or sales. Knowledge and experience relevant to the insurance or automotive F&I industry. Exemplary personal/soft skills and an enthusiastic, personable demeanor along with the ability to take a proactive approach to problem solving. Time management skills are also necessary to juggle what will likely be an inconsistent and fluid schedule.

Benefits

• Annual performance evaluation w/ compensation review
• Bright, modern workspace
• 10 paid holidays (per year)
• PTO including vacation & sick days
• 401K Retirement Plan (100% company match up to 4% of income)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental and Vision plans

A newly constructed, bright office environment and convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.