Field Service Technician

Field Service TechnicianWe're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional Field Service Technician to delight our customers.Primary Responsibilities:Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipmentProvide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.Deliver customer training on assigned products to improve end user knowledge of equipment functionalitySkills and Qualifications:Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.Superior time management skills and reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.Here's what success looks like in the first 60 days:You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:Comprehensive understanding of our company and customer service cultureClear expectations in reference to call load, territory alignment and client satisfactionThorough knowledge base of the equipment and inventory needs to support your territoryAble to actively and correctly complete service calls independently.Additional Benefits:Substantial growth opportunities for future career development within a supportive and collaborative company cultureFull medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matchingPaid time off, plus holidays and personal days