Team Lead, People Operations

Thanks for your interest in Success Academy! Running a large, fast‑growing, and high‑performing network of public charter schools takes a village – families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole‑child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. About the Role Success Academy is looking for a Team Lead, People Operations reporting to the Lead, People Operations. In this role, you will play a critical role in driving operational excellence across the employee lifecycle while leading and developing a team of People Operations professionals. You will ensure that our HR processes are not only efficient and compliant, but also scalable and aligned with the needs of a fast‑growing organization. This role is fast, requiring strong ability to multitask and work independently, with a focus on eliminating manual processes through automation and AI. You will act as a strategic operator and people leader – owning core People Operations workflows, elevating team performance, and partnering cross‑functionally to improve systems, processes, and the overall employee experience. Key Responsibilities Lead, coach, and develop a team of People Operations professionals, setting clear expectations and driving accountability. Oversee day‑to‑day operations, ensuring timely, accurate execution of HR processes. Act as a point of escalation for HR‑related inquiries, managing queries that are more complex or require exercising judgment to interpret policies and draw from precedents. Own and optimize core People Operations workflows across the employee lifecycle, including onboarding, internal mobility, and offboarding. Analyze data, identify trends, and diagnose operational challenges. Identify inefficiencies and implement scalable process improvements to enhance team productivity and service delivery. Ensure a consistent, high‑quality employee experience across all interactions. Oversee pre‑employment processes (background checks, fingerprinting, education verification, etc.), particularly during peak hiring cycles. Maintain and ensure accuracy of employee data within Workday and related systems. Partner with People Tech to troubleshoot system issues and implement enhancements. Leverage reporting and data insights to monitor team performance and identify trends. Ensure adherence to all compliance requirements (e.g., I‑9 processing, work authorization, audit readiness). Maintain strict confidentiality of sensitive employee information. Develop and maintain SOPs and documentation to drive consistency and scalability. Standardize processes to support onboarding, training, and continuous improvement across the team. Minimum Qualifications 4+ years of experience in People Operations or Human Resources, preferably in high‑volume or fast‑paced environments. 1‑2+ years of experience leading or mentoring team members (formal or informal leadership). HR Leadership strongly preferred. Strong knowledge of HR systems such as Workday HCM and ticketing platforms (e.g., ServiceNow or similar). Experience with any of the following systems is a plus: Workday HCM, ServiceNow, Dado. Proven ability to manage complex processes and drive operational improvements. Exceptional organizational skills with the ability to manage multiple priorities and deadlines. Strong problem‑solving and critical thinking skills with a proactive, solutions‑oriented mindset. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. High level of discretion and ability to handle sensitive information. A proactive and solutions‑oriented mindset, with the ability to navigate ambiguity and shifting priorities, as well as work autonomously to solve problems. Exact compensation may vary based on skills and experience. This position is not bonus eligible.

$115,000 - $125,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Please apply through the Internal Job Board via Greenhouse. #J-18808-Ljbffr Success Academy Charter School