Senior Client Success Manager- Insights (Cincinnati) (P4648)

Senior Client Success Manager- Insights (Cincinnati)

84.51 is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51 Insights, 84.51 Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51 follows a 5?day in?office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51!

As the Sr. Client Success Manager Insights, you bring 84.51 insights platform expertise to our clients, providing direct support and consultation that improves their adoption and value creation. You will provide in-depth knowledge of the capabilities and application recommendation tied to specific business problems. Your role will be to bring a strong understanding of client goals & objectives and share a clear point of view on how our platforms, data, insights can be used to inform merchandising, brand and activation strategies.

You connect data and insights to tell stories, have a desire to solve problems, and a passion for building and growing client relationships. You also demonstrate a growth mindset, adaptability in the workplace, and knowledge of the retail and consumer goods industry.

Responsibilities:

• Day-to-day 84.51 Stratum, 84.51 OnDemand and 84.51 Data Direct support.
• Provide expertise on the platform utilization as well as application of our data and insights to support merch processes.
• Guide clients on opportunities to bring insights into media planning.
• Provide best practices, hands-on support for client business analyst, customized training when relevant.
• Maintain value tracking for insights utilization and application.
• Consultation on 84.51 In-Queries question bank utilization.
• Provide expertise on the 84.51 In-Queries platform capabilities as well as research design.
• Act as internal solution experts to product team, testing new capabilities, providing feedback on innovation, and funneling opportunities back to inform product roadmaps.

Qualifications, Skills, and Experience:

• Client Service Mindset
• Proficiency in 84.51 Insights Platforms
• Stakeholder Management
• Data-driven Storytelling
• Basic analytic Road-mapping and Consumer Research Design
• Retail Industry Knowledge

• 2 + years of relevant client-facing consulting or sales experience
• Shopper Data & Insights Solutions (preferred experience with 84.51 data & insights)
• Insights Acumen and Knowledge (preferred but not required)
• Education: Bachelor's degree

This role has a combined base pay salary plus a target quarterly paid incentive plan. Incentive is on top of the base range stated.

Base Pay Range $75,000 - $110,000 USD