Bell Luggage Attendant

Essential Job Duties and Responsibilities Guest Services: Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience. Assistguests with their luggage by delivering it to their rooms or picking it up upon check-out. Escort guests to their rooms, ensuring they are comfortable and aware of hotel amenities and services. Guest Inquiries & Assistance: Provide guests with information about the hotel’s services, amenities, and local attractions. Offer assistancewith special requests such as transportation, directions, and recommendations for dining or leisure activities. Safely handle guests’ luggage, ensuring items are stored or transported without damage. Maintainthe luggage area organized and secure, ensuring that all items are handled promptly and correctly. Lobby & Public Area Maintenance: Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting. Ensure that luggage carts, bell carts, and other service equipment are readily available and in good workingcondition. Security Awareness: Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely. Report any suspicious activity or behavior to hotel security promptly. Ensure that guest privacy and confidentiality are alwaysmaintained, particularly when handling luggage or other personal belongings. Health & Safety Procedures: Follow proper safety protocols, especially when lifting or transporting heavy items. Adhere to all hotel safety policies and procedures, ensuring the safety of guests and staff. Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilledin a timely manner. Communicateany guest requests, issues, or feedback to theappropriate teammembers. Education and/or Experience High School Diploma or equivalent required. Previouscustomer service experience, especially in hospitality, is preferred but notrequired. Skills/Specialized Knowledge Strong interpersonal and communication skills with a friendly, approachable demeanor. Ability to handle physical tasks, such as lifting and transporting luggage. Strong organizational skills, with the ability to manage multiple tasks at once. Ability tomaintainprofessionalism in a fast-paced environment. Basic knowledge of hotel services and localareais an asset. Physical Demands Ability to lift and carry luggage or other items up to 50 pounds. Ability to stand, walk, or move for extended periods. Ability to push and pull carts, lift luggage, and navigate stairs if necessary. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Proper Hospitality