Case Manager

Case Manager

This unique position's primary function is to fulfill Catholic Charities commitment to serve individuals and families in an inclusive and holistic manner. An integral part of the Case Management team, the Case Manager will be based in the Yonkers and travel within Westchester County as needed. The position provides direct assistance for those in need through case assistance and case management services. This position will have a particular focus on New Yorkers who arrived in the United States on or after January 1, 2022, as part of the Assistance to Migrant Program.

Salary: $30.21 per hour, this is a non-exempt hourly position based on a 35 hours work.

Location: 204 Hawthorne Avenue, NY, 10705.

Essential duties and responsibilities include the following:

• Provides case management to a broad population of all individuals and families for a variety of needs.
• Provides effective engagement, assessment, service planning, and follow-up using a strength's based and client-centered approach.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access, and access to relevant resources.
• Conducts thorough assessments beyond the presenting need and develops a service plan that addresses immediate need and plans toward self-sufficiency.
• Develops a comprehensive understanding of the complex social service system and helps clients navigate these systems accordingly.
• Conducts outreach in the community.
• Assists in applying for public and private benefits.
• Provides resource and benefits access through direct assistance and/or referral.
• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Develops a capacity to provide or ensure access to a wide range of social service benefits and helps develop and maintain a network of high-quality resources.
• Fulfills operational and other duties.
• Enters all information into the ECM database, meets program deliverables in a timely and efficient manner, and understands the significance of documentation to funders and other stakeholders.
• Completes all requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
• Actively participates in weekly supervision.
• Attends and participates in monthly Department meetings, community meetings, trainings, and other agency-related activities.
• Assists at other sites as needed.
• Other duties as assigned.

Position type and expected hours of work:

This is a full-time, non-exempt position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs. There may be periods when work hours vary.

Hourly range: $30.21

Working conditions and physical demands required:

• Travel to various pantry sites, outreach, and staff meetings. The ability to travel using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
• Remain in a stationary position at a workstation and use a computer approximately 60% of the time.

Qualifications

Education and/or experience required:

• Bachelor's degree required or at least four years of experience in the social services field.
• Bilingual English/Spanish required.

Skills, licenses, and/or competencies required:

• Excellent interpersonal skills; the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and an ability to successfully navigate remote technology.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.