Business Associate

Introduction To heal, to teach, to discover and to advance the health of the communities we serve. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. Overview For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary As an integral part of the team, and contact person for the Care Center, the Business Associate is responsible for the business aspects of a patient's stay, the flow of information throughout the unit and between members of the patient care team, as well as a patient-focused care within the Care Center. These activities include; admitting, maintaining census information, maintenance of the medical record from registration to admission or discharge, coordination of patient movement, scheduling procedures, performing unit reception duties, and other duties as needed. Participates in the implementation of the treatment plan developed by the professional staff, patient and family. Balanced Performance Measure: Internal Process (IP). Assists other staff members in providing support for patient care activities. Completes assignments within established time frames. Assures that all schedules are available (i.e., Tele-tracking, transport tracking, OR schedule, On-call schedules) and makes notations on schedules as appropriate. Gives report to the oncoming Business Associates. Participates in orientation of new Business Associates. Escalates problems to appropriate personnel for resolution as necessary. Verifies insurance eligibility with third party payor, employers, and other sources for hospital and physicians. To ensure patient eligibility for benefits pertaining to visit. Assists patients with guest services. Balanced Performance Measure: Customer View CV Arrange/Assists with rental of television and telephone services. Contacts Security to secure valuables. Assists with patient mail and deliveries. Receive and maintain business office and inventory for the care center. Balanced Performance Measure: Internal Process (IP) Picks up and distributes mail accordingly. Maintains department's file system. Prepares new files and labels. Maintains inventory of office supplies and equipment. Orders office and patient care supplies utilizing the BIS/SAP system. Responsibilities Provides patient services in a manner which supports the patient's rights and dignity. Balanced Performance Measure: Internal Process (IP). Provides information in a considerate and respectful manner. Maintains confidentiality of patient information. Ensures patient privacy by providing appropriate screening in an appropriate environment. Refers questions from patients and families to appropriate personnel. Respects the rights of patients and families to make informed health care decisions. Admit patients to the care center. Balanced Performance Measure: Internal Process (IP). Register patient for procedures. Obtains and validates demographic and insurance data. Discuss state mandatory regulations and what is to be expected upon admission. Verify and enter demographic information. Verify and enter insurance information. Signing of forms. Collect deposits and precerts. Obtain authorization when necessary. Conducts patient registration utilizing computerized system. Balanced Performance Measure: Internal Process. To ensure that all pertinent patient information is received. Conduct intake of new patients. Enter financial information on computer. Review proof of family income for self-pay patients and assign to sliding fee category. Balanced Performance Measure: Internal Process IP. Accurate and complete financial, demographic and insurance information. Patient's understanding of financial responsibility. Error-free registration. Registers patient, generating the medical record, MR#, account #. Identify and correct inaccurate registration information, follow up as necessary with HIM. Balanced Performance Measure: Internal Process IP. Registrations are not duplicated and if necessary, corrections are made. Required forms are prepared; i.e., consents for treatment, Medicare assignment letter. Maintains census and charge information. Balanced Performance Measure: Internal Process IP. Assign beds to incoming patients. Update the Admissions, Discharge, transfer (ADT) System. Compile information and data entry for charge capture. Schedules appropriate tests, medical procedures, and follow-up appointments. Balanced Performance Measure: Internal Process (IP). Maintains required records of admissions, discharges, transfers and deaths. Maintains record of patient activities and movement. Prepares various records and charts as required by normal patient unit clerical activities. Schedules appointments and arranges transportation for patients leaving the unit for diagnostic testing and therapy; remains informed of patient activity and movement. Notifies Admitting, Nutrition, and other departments as required of pending admissions, discharges, transfers and changes in patient status and needs. Makes arrangements related to patient discharge, i.e., clinic appointments and referrals, valuables retrieval and transportation. Performs secretarial duties on the patient care unit. Interact with patients and visitors. Balanced Performance Measure: Internal Process (IP). Prepares and maintains all patient charts from admission through discharge of patients. Admission, transfer, discharge). Assures all patient charts are completes and properly identified and that all pages in the chart are stamped with patient's address plate. Assures all charts are maintained in the proper page order; removes excess as necessary and stores in the prescribed manner and location. Performs other secretarial duties as directed by the Manager or change designee. Unit log, statistics, paperwork, reports associated with unit activity. Ensures that all demographic and insurance information obtained is verified and accurately entered into the appropriate hospital systems at the point the information becomes available. Achieves the operation excellence policy of complete and accurate work products. Files all records designated for chart storage as they arrive or are produced on the unit; i.e., lab results, x-ray re orts. Interacts with patients and visitors. Balanced Performance Measure: Customer View (CV). Rounds on patients and families. Answers telephones, call lights, and patient intercom in an appropriate manner and timely. Locates personnel and relays messages as needed in a timely fashion. Greets visitors in a cordial and respectful manner. Responds to questions and provides directions to patients, visitors and all health care professionals. Provides non-medical information in regard to patients, where appropriate. Refers professional inquiries and messages to the AN #J-18808-Ljbffr