Assistant Guest Services Manager

Guest Services Assistant Manager

Four Seasons Resort Hualalai is looking for a Guest Services Assistant Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Rooms team, the Guest Services Assistant Manager works across disciplines to deliver an exceptional experience.

What You'll Do

• Supervise, train, and motivate employees to thoroughly understand all of their duties and responsibilities.
• Helps manage the staff at Guest Services. Directs all activities to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines of staff when needed.
• Reviews and monitors schedules of staff within the department, Guest Services Coordinators, Valet Attendant, Bell Attendant, Resort Drivers and Pueo Attendants. Monitors their activities to ensure that standards are being met, staff is being supported, and guest needs are being met.
• Resolves customer complaints and handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Coordinates arrivals and departure requirements. Ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, Groups, Curb Sides and Club Guests.
• Takes action in all matters related to the safety, security, satisfaction, and wellbeing of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Checks in and out guests from their room ensuring that all check in and check out standards are met. Assists valet and door attendants in ensuring check in and check out standards are met.
• Utilizes a variety of computer systems to ensure guests are being checked in into the appropriate room.
• And More!

What To Bring

• Successful candidate must possess legal work authorization in United States
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills
• Proficient knowledge of Microsoft Word, Excel and 10-key by touch
• Valid Driver's License

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Salary Range: $72,000 - 79,000
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.