Student Accounts Specialist

Student Accounts Specialist

The Student Accounts Specialist provides operational and customer service support to ensure continuity of daily Bursar Office functions during the University's Workday Student implementation. This temporary backfill position involves performing a variety of student account functions, including processing payments, scholarships, waivers, third-party sponsorships, payment plans, and account adjustments while delivering exceptional customer service to students, families, faculty, staff, and external agencies. Additionally, the role supports data validation, testing preparation, documentation updates, and other operational activities necessary to maintain accurate student financial records during the ERP transition.

Responsibilities

• Process payments, scholarships, waivers, third-party sponsorships, and payment plans.
• Adjust student accounts and provide exceptional customer service to all stakeholders.
• Support data validation, testing preparation, and documentation updates.
• Maintain accurate student financial records during the ERP transition.
• Support various areas such as student accounts, collections, and cashiering as needed.

Essential Skills

• Proficiency in accounts receivable.
• Advanced Excel skills, including the ability to navigate and merge spreadsheets, and learn pivot tables.
• Strong attention to detail and privacy when working with student financial records.
• Ability to provide top-tier customer service over the phone, via email, and in person.

Additional Skills & Qualifications

• Experience with student accounts.
• Familiarity with Banner and/or Workday Higher Ed.
• Experience with TouchNet or similar payment processing systems.
• Knowledge of Commonwealth of Virginia financial policies and procedures.
• Strong Excel skills, including pivot tables and vlookups.

Work Environment

The work schedule is Monday through Friday. The role involves supporting the Bursar team's daily operations through the Workday Student implementation. The work environment emphasizes high-impact contributions over a three-year period, with tasks performed in an office setting.

Job Type & Location

This is a Contract position based out of Williamsburg, VA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Williamsburg,VA.