Welfare Case Worker

Salary : $49,725.00 - $57,661.50 Annually
Location : Human Services, 28 Commercial St, Concord, NH
Job Type: Full-Time
Job Number: 2026-84
Department: Human Services
Opening Date: 05/15/2026


Description


The City of Concord Human Services Department is looking for a caring and professional case worker that can manage in a fast paced, dynamic office. We offer competitive pay and benefits as well as a collaborative and supportive staff. Join the capital city to make a difference!
DEPARTMENT: Human Services

WORK SHIFT/SCHEDULE: First shift, 37.5 hours weekly

STARTING SALARY RANGE: $25.50 to $29.57 Hourly Top of scale $36.94


A City Application is required. Applications may be completed online.

For more information on applying, please call the Human Resources Department at View phone number on click.appcast.io (voice) or TTY at View phone number on click.appcast.io or 7-1-1. No e-mail or fax transmissions accepted

JOB SUMMARY :


Performs specialized duties such as research and gathering data in determining eligibility of applicants for publicly funded assistance. Follows defined polices and procedures in applicant approval.

Examples of Duties

ESSENTIAL JOB FUNCTIONS :


Reviews client applications and accompanying documentation and interviews applicant to assess personal and financial situation, needs, and eligibility for welfare assistance.


Assesses emergency and crisis situations.


Contacts and acts as liaison to landlords, other human services agencies, employers, attorneys, doctors, banks, and other institutions to collect and/or verify information about applicants.


Develops comprehensive short- and long-term plans for clients to return them to self-sufficiency through job search, housing search, and budgeting; provides referrals to other social services and benefit programs.


Answers incoming telephone calls during peak activity times, screens calls, makes referrals, provides information, and schedules appointments.


Assists clients in completing applications for public assistance; monitors client progress through follow-up appointments; updates client files with detailed case notes and organizes financial data and payment transactions.


Locates outside resources and agencies to provide food baskets, Christmas presents, eyeglasses, shoes, and other essentials for families in need.


Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and inviting other agency staff to train and share knowledge during staff seminars.


Stocks food for pantry; shops for diapers, toilet paper, and other essential personal products; packages food in baskets.


Enforces guidelines when preparing cases for fair hearings, civil judgment cases, or when subpoenaed to court.


Pursues all forms of reimbursement from SSI, civil lawsuits, Medicaid, and liens.


Performs other related duties as assigned.



Typical Qualifications
MINIMUM QUALIFICATIONS REQUIRED :

Education and Experience:


Associate's degree or equivalent from a two-year college in Liberal Arts, Business Administration, or other related field; and,


Two to four years experience in work requiring considerable public contact and attention to detail, and involving use of computers; or,


Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Supplemental Information

MATERIAL AND EQUIPMENT USED :


Computer Telephone Fax Machine Calculator Photocopier Printer

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:


New Hampshire Public Welfare laws, availability, and use of community resources.


Social Security, vocational rehabilitation, state welfare programs, and other related resources.


Modern office methods, procedures, equipment, business letter writing, and standard clerical techniques.


Skill in:


Typing and operation of computer keyboard in order to enter and retrieve data.


Assessing and evaluating individualized situations.


Interpreting and following local, state, and federal regulations.


Mental and Physical Abilities to:


Exercise good judgment in evaluating situations and in making decisions.


Organize and maintain documents and records so as to be safe, clean, and readily retrievable.


Interpret departmental policy, procedures, and guidelines.


Write case histories and related reports.


Deal effectively with psychological and environmental problems arising in connection with case work, especially involving emotionally charged situations with aggressive clients.


Establish rapport with clients.


Deal effectively with other agencies, employees, and the general public.


Communicate clearly and effectively, orally and in writing.


Read, analyze, and interpret professional periodicals and journals and government regulations.


Add, subtract, multiply, and divide whole numbers, common fractions, and decimals.


Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.


Perform duties while sitting at a desk or table or while intermittently sitting, standing, or stooping.


Frequently lift light or occasionally lift heavy objects.


Working Conditions:


Work is performed in an office.


The employee may be exposed to noise and contagious or infectious diseases.


This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion or other social identities in accordance with state and federal law. We recognize that each individual brings a unique perspective that is informed by their life experience and identity. Our organization is committed to recruiting and retaining the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication and abilities.
City of Concord
Human Resources Department
Benefits Summary

BENEFLEX PROGRAM SUMMARY (Effective July 1, 2025)
Employee compensation consists of two parts - direct wages and benefits. The City of Concord provides a "flexible benefit plan" or "cafeteria benefit plan" known as "BENEFLEX". This plan offers a range of benefit choices in the areas of: Health Plans, a Dental Plan, Life Insurance, a Medical Flexible Spending Account, a Dependent Care Reimbursement Account as well as Accident/Sickness (Disability) Plans.
The City provides each full-time employee with benefit dollars, subject to annual City Council appropriation, for use in purchasing both medical and dental benefits, based on Federal eligibility guidelines. The exception to the Federal eligibility guideline falls under Healthcare Reform's Affordable Care Act with regard to adult dependent children between the ages of 19-26. The Affordable Care Act requires employers offering dependent coverage to cover adult children between the ages of 19-26, regardless of student status. Selection of additional benefits, such as a medical plan with a more expensive premium, flexible spending accounts or increased life insurance, may be paid for through payroll deduction on a pre-tax basis. If there is money left over from an employee's benefit dollars after benefit selection, it is treated as taxable income. Benefits take effect on the first of the month following hire date. An orientation/enrollment session with a full explanation of the Beneflex plan and its options is held once each month for new employees or as needed when new employees arrive.
Because of the tax implications, this type of a benefit program is governed by Section 125 of the Internal Revenue Service Code. The Beneflex "Plan Year" is July 1 through June 30. After initial new employee enrollment, changes in benefit selections are only allowed during the group re-opening period just prior to each plan year, within 30 days of a birth, adoption, death, marriage, divorce, a change in the employment status of the employee or employee's spouse or within 60 days of a loss of Medicaid coverage or loss of coverage under the Children's Health Insurance Program (CHIP).
Wellness Program
The City of Concord continuously strives to offer comprehensive, responsive, and flexible health benefit plans and programs. All full-time employees and City-insured spouses are eligible to participate in the City's Wellness Program.


In partnership with its insurers, the City of Concord is pleased to offer employees a unique opportunity to improve their overall health and create a healthier lifestyle utilizing an online platform. The City provides dollars ("wellpoints"), which can be used to offset the employee share of health insurance premiums. Wellpoints are earned for your participation in:

• Benefit education sessions
• Health Questionnaires (every other year)
• Various health or fitness challenges
• Various health or wellness related educational programs
• Physical exercise activities
• On or off-site health screenings

Wellpoints earned the previous Wellness year (June through May) will be awarded at the end of May. If an employee does not need the additional wellpoints to purchase medical insurance, they may be used for other aspects of the Beneflex program or just received as cashback in their paychecks.

Research has clearly shown that promoting health and fitness at the workplace and at home helps employees reduce the rate of premium increases and related health insurance costs, improve overall participant health, reduce stress levels, and become wiser health care consumers. The potential value of wellness programs to employers is just as impressive, with results such as reduced absenteeism, lower healthcare costs, improved employee morale, reduced employee turnover, better customer service, and enhanced employee recruitment. It is a win-win situation for everyone and it is fun!

Current Options Available Under Beneflex Program Include :

Health Care Plans
Three plans are available through Harvard Pilgrim:

• Harvard Pilgrim HealthCare HMO 500 ($25 copay)
• Harvard Pilgrim HealthCare Elevate Health (T1-$25 copay/T2-Deductible then 20% coinsurance)
• Harvard Pilgrim HealthCare HMO High-Deductible HSA ($2000/$4000 Deductible)

Dental Insurance Plan
One plan is available through Delta Dental:
Provides full coverage on certain diagnostic and preventive services, and limited coverage on certain restorative, prosthodontic (bridges, crowns, etc.), surgical, endodontic, periodontic, orthodontic coverage, and emergency services.

Vision Insurance Plan
One plan is available through Delta Vision:
Provides coverage on a wide range of services (routine eye exams, glasses, contact fittings, evaluations and lenses) and offers additional savings on non-prescription sunglasses and laser vision correction. This plan is voluntary and is available through a post-tax payroll deduction.

Life Insurance Plans
Core coverage offered through UNUM with a benefit equal to one year's base salary (up to a $150,000 max) is funded by the City. Employees may upgrade in $1,000 increments with a minimum of $10,000 up to a maximum of $500,000 by funding the premium difference themselves. Additionally, employees are able to purchase spousal life insurance in $5,000 increments up to a maximum equal to the employee coverage, not to exceed $500,000 and/or child life insurance coverage in $2,000 increments up to $10,000.

Income Protection Plans
The Income Protection Plan is provided at no cost and includes a sick leave program, Short-Term Disability Insurance, and Long-Term Disability Insurance. The Short and Long-Term Disability Insurance is offered through UNUM and provides employees with a portion of their income when out of work for a non-work related injury or an illness beyond an initial elimination period.
NH Paid Family & Medical Leave (NH PFML)
Provides a 60% wage replacement (up to the social security wage cap) for up to six weeks per year (after an initial 7-day elimination period) for absences from work for covered common life events such as:

• An employee's own serious health condition when disability coverage does not apply
• An employee to bond with a child during the first year of birth, including placement for adoption or fostering
• An employee to care for a family m ember with a serious health condition
• Any qualifying urgent demand or need arising out of the fact that the employee's spouse, child or parent is a covered military member on covered active duty
• An employee to care for a covered service member with a serious injury or illness if the employee is the service member's spouse, child, parent or next of kin

NH PFML will run concurrently with the federal Family and Medical Leave Act (FMLA) when the employee qualifies for both programs. If the employee is eligible for workers compensation, they will not qualify for PFML benefits for this same event. If the employee qualifies for Short-Term Disability, they will not qualify for PFML benefits for the same days absent. This leave can be used intermittently.

Flexible Spending Account (FSA)*
A FSA can be set up for Health or Dental Care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. Permanent part-time employees may also participate in this benefit at their own expense.

*cannot be used if enrolled with the Harvard Pilgrim HMO High-Deductible HSA. Must be enrolled in one of the other available options through the city.

Dependent Care Reimbursement Account
A Dependent Care Reimbursement account can be set up for dependent care expenses, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. Permanent part-time employees may also participate in this benefit at their own expense.

Limited Purpose Flexible Spending Account (LPFSA)
A limited purpose FSA can be set up for Dental and Vision Care expenses only, allowing an employee to set aside a predetermined amount of money on a pre-tax basis and be reimbursed for eligible expenses under the IRS code. This is only available to those employees enrolled in a qualifying High-Deductible Health Plan with a Health Savings Account (HSA).


Health Savings Account (HSA)**
A savings account, used in conjunction with a High-Deductible Health Plan (HDHP), allowing an employee to set aside a predetermined amount of money on a pre-tax basis to cover out-of-pocket qualified medical expenses. An employer may also contribute to this account.


**must be enrolled in a High-Deductible Health Plan through the city.
OTHER BENEFITS

Annual (Vacation) Leave
Generally speaking, most employees accrue annual leave at the rate of approximately 10 hours per month during their first year of employment, with accruals increasing at certain anniversary dates thereafter. Most employees on an 8 hour schedule will begin to earn 25 days starting in their second year on a monthly pro-rated basis. There is no waiting period to begin earning annual leave. Annual leave accruals are earned on the 1st of the month for the prior month, provided there have not been more than 5 days of non-pay in that prior month. For any month where more than 5 days of non-pay occur, there will be no accrual earned for that month. The Personnel Rules & Regulations, departmental approval procedures, and/or any applicable collective bargaining agreement should be referred to for details.

Paid Holidays
Subject to the terms of applicable collective bargaining agreements and/or the Personnel Rules and Regulations, employees generally observe 12.5 paid holidays each year. The holiday schedule is posted on the city's internal website under Benefits.

Retirement - Pension System (mandatory participation)
Upon employment, all full-time employees (35 hours or more) are enrolled in the New Hampshire Retirement System with a mandatory pre-tax payroll deduction each week of 7% of their gross income (11.55% for Group II Police employees and 11.8% for Group II Fire employees). The City also makes contributions to the New Hampshire Retirement System on behalf of full-time employees. The rate of contribution varies by Group I and II membership, as follows:

Group Rate as of 7/1/25
Employees (Group I) 13.53%
Police Officers (Group II) 31.28%
Firefighters (Group II) 30.35%

Retirement - Investment Opportunities (voluntary participation)
Three additional options for retirement savings are 457 deferred compensation plans managed by MissionSquare Retirement (formerly ICMA-RC - International City Management Association Retirement Corporation), PFPOPE and Empower and are available through payroll deduction. A traditional Roth IRA managed by the MissionSquare or a Roth 457 managed by Empower and PFPope are also available through payroll deduction.

Accident/Critical Illness Plans
Two plans are available through Allstate offering cash benefits payable upon the event of an accident or diagnosis of a critical illness or condition. This benefit is voluntary and available through a pre-tax payroll deduction.


Legal and ID Theft Plan
Two plans are available through Legalshield providing the option of either Legal services or ID Theft Protection plans. This benefit is voluntary and is available as a post-tax payroll deduction.
Merit Pay Plan
Employees are eligible for a merit pay increase, typically one step on the applicable wage schedule, upon satisfactory completion of their probationary period and annually thereafter (again subject to satisfactory performance).

Employee Perks
Family Pool Pass for City Employees, Non-Concord Residents
Go to the Parks and Recreation office at 14 Canterbury Rd, show your work badge or picture id. This is a family pass but you must be the one to sign up initially. Parks and Recreation will confirm current employment on a roster. You will receive a specific color employee pass that you will use to gain entrance at all open City Pools and the Splash Pad.

Beaver Meadow Golf Course Guest of Member Rate
Employees will need to register with the Proshop to obtain a household account. Every employee will need photo ID, proof of employment (badge or paystub) and email address. Once they have completed that task, they will check in through our normal processes and receive the employee rate.
Concord Public Library Card for City Employees, Non-residents
Employees will need to go to any of the three branches to obtain a non- resident library card. You will need to bring photo identification and your name will be checked against the active employee roster. Once confirmed, your Concord Public Library card application will grant you full library usage while employed. The pass must be renewed and will be set to expire each August 31st of the current year.


This document is a summary, only for purposes of providing general information to job applicants, and is subject to periodic revision by the Human Resources Department. It does not constitute any sort of guarantee, commitment or contract for any aspect of the Beneflex Program or the Personnel Rules & Regulations, which are also subject to change. The Beneflex Program is administered by the City of Concord at its sole discretion, subject to annual City Council appropriation and any applicable collective bargaining agreements.
01


Do you have a high school diploma or a GED?

• Yes
• No

02


How many years of experience do you have with case work?

• None
• Less than 1 year
• One to three years
• More than 3 years

03


How does welfare casework fit into your long-term career path, and what core skills do you hope to bring and/ or build in this position?
Required Question