Director of Product Design - Channels

Become a part of our caring community Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem-consumers, members, providers, employers, and brokers-connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Enterprise Digital team is a multidisciplinary, experience led group focused on solving customer needs while enabling strategic and operational goals. This leader will be responsible for transforming fragmented channel experiences into a cohesive, platform-driven system enabling faster delivery, stronger brand consistency, and measurable improvement in customer outcomes. You are a strategic, collaborative leader with deep expertise in delivering end-to-end journeys and reusable experience infrastructure -especially in regulated or high stakes environments like healthcare. You'll lead a team of product designers and partner closely with design researchers and content strategists to shape human centered, accessible experiences aligned to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role reports to the AVP of Product Design. Key Responsibilities Lead the Team & Culture Build, mentor, and inspire a high-performing, inclusive product design team Set clear expectations, coach for craft excellence, and cultivate a culture of innovation, collaboration, and continuous learning Explore new interaction models (e.g. AI, adaptive experiences, personalization) Define Channel Experience Strategy Partner with Research and Content Strategy to create a cohesive, end-to-end experience vision across multiple digital initiatives Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes-especially for complex ecommerce flows like health plan selection Elevate Design Quality & Delivery Create and evangelize strategic deliverables-experience roadmaps, future-state visions, north-star journeys, and design principles Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities Operate with a Startup Mindset Foster agile ways of working, rapid experimentation, and test-and-learn practices Break long-term visions into actionable phases, balancing desirability, feasibility, and viability Cross-Functional Leadership Serve as a senior point of contact for executive and cross-functional partners, ensuring alignment of UX strategy and execution across workstreams Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences Systems, Accessibility & Governance Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/ADA), and quality benchmarks across all touchpoints Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion Continuous Discovery & Measurement Partner with CX Insights to shape long-term research strategies, champion continuous discovery, and drive iteration Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes Use your skills to make an impact Required Qualifications 12+ years in UX, Product Design, or Interaction Design Experience leading the translation of new technology into customer value 5+ years managing design teams, including experience leading people managers Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments Strong understanding of performance metrics and data-informed design Proven ability to deliver within business, technical, and regulatory constraints Demonstrated success leading design for complex systems and multi-step user flows Proficiency in conceptual modeling, interaction flows, design systems, and specifications Experience leading or guiding user research and applying insights to design Track record of delivering digital products in Agile environments Mastery of Figma and modern design tools Preferred Qualifications Master's Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience Experience designing inclusive, accessible experiences-especially for older adults Familiarity with Medicare or healthcare insurance products Experience with usability testing platforms and experimentation frameworks Excellent organizational and prioritization skills in fast-paced environments Strong analytical and process-oriented thinking Experience with AI-driven experiences, and conversational UI Work-At-Home Information To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $138,900 - $191,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-25-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com. ? Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our Humana