Patient Service Representative - Specialty Care, Encino
UCLA Health
Job Title
In this role you will provide direct support to the physicians and patients for assigned primary and/or specialty care physicians.
Major duties include but are not limited to:
- Acting as a liaison for the patients and physicians in the practice.
- Assisting patients in accessing service within the health system.
- Facilitating communication with referring physicians.
- Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect
Qualifications
Required
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
- Ability to creatively integrate competing demands into a productive working environment.
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
- Ability to provide coverage for Community Clinics as assigned.
Preferred:
- Knowledge of specific specialty practice and workflows
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
- Familiarity and knowledge of authorization process & managed care programs
Vacancy posted 3 days ago
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